Job Title: Leasing Specialist-Residential
Primary Location: Victoria, BC
Job Status: Lease-Up, Hourly
Pacific Cove Properties is a BC-owned and operated property management and development company providing rental accommodation to almost 3000 families and individuals in communities throughout British Columbia, including Metro Vancouver, the Fraser Valley, Vancouver Island, and the Okanagan.
Role Overview:
We are seeking a Leasing Specialist to support the continued lease-up of The Scott, a thoughtfully designed purpose-built rental community in Central Victoria. Blending modern living with historic charm, The Scott offers thoughtfully designed rental homes and an exceptional resident experience. This is an exciting opportunity to join a collaborative team focused on delivering outstanding customer service while helping prospective residents find their next home.
Be part of what's next at The Scott.
Key Responsibilities:
- Executing all leasing program-related duties, including call campaigns, prospect tours, preparing reports, tenancy agreement execution and management.
- Emphasizing the location, building suite features and benefits, and quoting rental prices.
- Promoting current marketing initiatives and incentives to prospective residents.
- Documenting all prospect interactions in appropriate database or software.
- Proactively qualifying residents while matching them with suites that accurately meet their needs.
- Ensuring a strong resident experience from initial contact, screening processes, to move-in day.
- Proactively ensuring leasing targets are met, while filling the building with desirable residents.
- Ensuring website and current ads are up to date, and reporting any discrepancies to the leasing manager.
- Answering and quickly responding to all incoming rental inquiries, while adhering to a 30-min response time policy.
- Contacting and following up with prospects and applicants throughout the leasing process.
- Taking applications and ensuring all information is complete, and in an organized fashion.
- Adhering to internal applicant screening policies.
- Adhering to the Residential Tenancy Act.
Required Skillsets:
- Available to work a regular part-time schedule of 3-4 days per week, including weekends. Weekend availability is an essential requirement of the role.
- Enjoy working in a fun and fast-paced environment.
- Strong computer skills: confident in MS Office (CRM experience considered an asset).
- Fluent in the English language, both written and verbal.
- Excellent organizational, communication and time management skills.
- Ability to exercise tact, diplomacy, and confidentiality at all times.
- Physically fit to lift up to 25 lbs and climb stairs when necessary.
- Bonus: Solid understanding of the Residential Tenancy Act.
Education and Experience:
- Preferred 1-3 years of relevant sales or leasing experience.
