Our associates celebrate lives. We celebrate our associates.
Être au service des familles clients pendant les funérailles, l’exposition et l’enterrement. Assister à la mise en œuvre des choix des familles ou des représentants légaux concernant les funérailles, la disposition finale du corps et la commémoration de l’individu. Fournir un service client exemplaire dans tous les aspects de l’aide aux familles clients après le décès d'une personne aimée. S’assurer que les besoins du client sont remplis directement ou par des personnes adéquatement ce
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Services client families during funerals, visitations, and interment. Assists in the implementation of choices made by the families/legal representative regarding the funeral, final disposition of the body and memorialization of the individual. Provides exemplary customer service in all areas of helping client families following the loss of a loved one. Ensures customer needs are met directly or through appropriately licensed individuals.
Organiser et diriger les rites funéraires, incluant les funérailles et les cérémonies de commémoration de façon professionnelle et organisée, avec empathie, en accord avec les politiques et procédures de l’Entreprise.
Aider lors des services funéraires : coordonner le stationnement de véhicule, guider les invités, conduire les véhicules funéraires, assister à la chapelle, aux services religieux et au cimetière, livrer des fleurs, des cercueils, des urnes, des photos et autres souvenirs des familles clientes, et aussi, installer et replacer les chaises.
En absence du conseiller en préarrangements funéraires, fournir les services après le décès, incluant la remise de : la documentation, la papeterie, les renseignements d’assurance, d’assurance maladie et de pension, et de préarrangements pour le proche parent.
Connaissances, compétences et aptitudes
En considérant l'environnement de travail associé à ce poste, les facteurs suivants peuvent s'appliquer :
Effort physique exigeant une dextérité manuelle, y compris l’utilisation de documents, de calculatrices, d’ordinateurs et du téléphone
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Job Responsibilities
- Arranges, conducts and directs bereavement rites, including funeral and memorial ceremonies in a professional, organized and caring manner consistent with Company Policies and Procedures
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Confirms authorization to proceed with the service arrangements
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Ensures client families are informed of special recognition/services available for veterans and ensures the delivery of selected recognition/services
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Assists with funeral services by coordinating the parking of cars, ushering, driving funeral vehicles, assisting at chapel and church services and at the cemetery; delivering flowers, caskets, urn, photos and other personal keepsakes or mementos of client families, and sets up and removes chairs
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In absence of Family Service Counselor, provides aftercare including delivery of documentation; stationery; information on insurance, health benefits and pension, and; pre-arrangements for next of kin
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Ensures potential pre-need referrals are shared with Family Service Counselors
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Ensures adherence to all applicable professional, municipal, state/provincial and federal licensing authorities, rules and regulations
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Prepares and accurately completes documents and online entries related to services, cremations, maintenance
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Assists with general office duties including answering phones and preparing reports as necessary
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Assist with the maintenance of vehicles, the facility and property
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Receives caskets and other funeral home supplies as well as place into inventory
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Ensures refreshments are available (where allowed by law)
Minimum Requirements
Education
- High School diploma or equivalent
Experience
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Minimum of 3 years related experience as a Funeral Assistant
Licenses
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Current state/province issued driver’s license with an acceptable driving record
Knowledge, Skills and Abilities
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Basic knowledge of religious and fraternal organizations customs
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Knowledge of computers and some software including MS Office Suite required
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High level of compassion and integrity
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Good communication skills
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Problem solving skills
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Ability to multi task and set priorities
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Detail oriented
Compensation :
Postal Code: H1W 1P2
Category (Portal Searching): Operations
Job Location: CA-QC - Montreal
