E-commerce Operations Manager
Company: FOMO Clothing Canada Inc.
Location: 4500 17th Ave SE, Suite 220, Calgary, AB T2A 0X3
Job Type: Full-time
About Us:
FOMO Clothing Canada Inc. is a growing fashion brand dedicated to delivering exceptional style and quality to our customers. We are looking for an organized, detail-oriented, and proactive E-commerce Operations Manager to oversee daily digital storefront operations, logistics coordination, and customer experience workflows at our Calgary office.
Job Summary:
As the E-commerce Operations Manager, you will be responsible for ensuring the seamless operation of our online store. You will manage inventory alignment, coordinate with supply chain partners, optimize product listings, and analyze sales data to drive operational efficiency. The ideal candidate has a strong background in e-commerce platforms and a passion for optimizing digital workflows.
Key Responsibilities:
- Manage daily e-commerce operations, ensuring product listings, pricing, and stock levels are accurate and up to date across all digital channels.
- Monitor and optimize the order fulfillment process, collaborating with warehouse and shipping partners to ensure timely delivery.
- Analyze website performance, sales metrics, and customer behavior reports to identify areas for operational improvement.
- Collaborate with marketing and inventory teams to plan and execute product launches, seasonal promotions, and stock replenishments.
- Oversee the customer support workflow to ensure a high standard of customer satisfaction and resolve escalated operational issues.
- Troubleshoot technical issues on the e-commerce platform in collaboration with development teams.
Qualifications:
- 1–3 years of experience in e-commerce operations, digital project management, or a closely related retail operations role.
- Proven proficiency with major e-commerce platforms (e.g., Shopify, Magento, WooCommerce) and inventory management systems.
- Strong analytical skills with experience using Google Analytics and Excel to track KPIs.
- Excellent organizational and time-management skills, with the ability to balance multiple priorities in a fast-paced environment.
- Outstanding written and verbal communication skills.
Benefits:
- Dental care
- Flexible schedule
- On-site parking
Pay: $37,837.63-$101,996.78 per year
Benefits:
- Dental care
- Flexible schedule
- On-site parking
Work Location: In person
