Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.
At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.
Reporting to the Manager, Rail Service Design, our Service Design – Short Term Implementation team is seeking one a Senior Rail Operations Advisor to provide rail passenger transportation services in conformity with corporately approved standards.
What will I be doing?
Develop and maintain rail timetables that balance customer service, operational efficiency, and network capacity.
Identify and implement effective solutions under compressed timeliness to maintain service continuity and operational excellence.
Collaborate with Maintenance, Operations, and Capital Projects teams to align equipment performance with service delivery goals.
- Monitors special service and plan effectiveness; develops, maintains, and implements alternative strategies for continued and improved Rail Operations.
- Liaises with internal stakeholders to ensure technical and operational variables are identified and are incorporated effectively into all future service plans and rail related infrastructure projects.
- Analyze network performance, running times, dwell times, and schedule adherence to identify improvement opportunities.
- Support incident investigations and root cause analysis for rail service disruptions.
- Lead continuous improvement initiatives aimed at reducing downtime and enhancing overall fleet performance.
Represent Rail Service Design and liaise with internal stakeholders to ensure technical and operational variables within TSP or infrastructure plan are identified and incorporated into standard operating procedures, and contingency playbooks.
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What Skills and Qualifications Do I Need?
Completion of a diploma in Business Administration or related field – or a combination of education, training and experience deemed equivalent
Demonstrated years’ progressive experience supervising and monitoring rail operations services, preferably in a public transit environment
Prior experience with Train Plan rail mapping & timetabling and IVU resource planning software (or equivalent – Hastus, etc.) would be preferred. Training will be provided, and the candidate is required to comfortably utilize the software. Experience with Open Track, or equivalent rail network simulation software would be an asset.
- Knowledge of applicable legal and regulatory requirements governing delivery of passenger rail services (e.g. Transport Canada (TC), Federal Railway Administration (FRA), American Association of Railways (AAR), American Public Transportation Association (APTA), Transportation Association of Canada (TAC), Canadian Rail Operating Rules (CROR), Ontario provincial and municipal standards and best practices, building codes, contracts, and environmental legislation) is required
- Analytical skills to investigate operating problems and recommend solutions.
Don’t Meet Every Requirement?
If you’re excited about working with Metrolinx but your past experience doesn’t quite align with every qualification of this posting, we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team.
We invite all interested individuals to apply and encourage applications from members of equity-deserving communities, including those who identify as Indigenous, Black, racialized, women, people with disabilities, and people with diverse gender identities, expressions and sexual orientations.
Accommodation:
Metrolinx is an equal opportunity employer and committed to a diverse and inclusive workforce. We are also committed to offering reasonable accommodation to job applicants in accordance with applicable legislation. If you require assistance or an accommodation at any point during the hiring process, please contact us at: 416-202-5601 or email
[email protected].
Application Process:
All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time-sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate.
For Internal applicants, with the recent implementation of the Internal Mobility Policy, the internal recruitment process has changed for non-union roles. Candidates must be in their current role for 12 months prior to applying for another role and each applicant must be in good standing (not participating in a Performance Improvement Plan). Please review all provisions of the policy before submitting your application.
Should it be determined that any background information provided is misleading, inaccurate or incorrect, Metrolinx reserves the right to discontinue with the consideration of your application.
We thank all applicants for their interest, however, only those selected for further consideration will be contacted.
WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.
