Bilingual Mortgage Fulfilment Officer
CMI Financial Group
Executive Summary
CMI Financial Group is seeking an experienced, highly detail-oriented, bilingual French/English Mortgage Fulfilment Officer to join our growing Operations team. This role is critical to ensuring the accurate and timely funding of mortgage transactions across CMI's diverse lending platform, including residential, commercial, construction, and alternative private mortgage products, while supporting French- and English-speaking brokers, borrowers, legal partners, and internal stakeholders across Canada.
The ideal candidate will possess extensive knowledge of mortgage funding processes, strong analytical skills, and the ability to manage a high-volume pipeline while maintaining exceptional accuracy. This individual will be fully bilingual in French and English, with the ability to review documentation, communicate clearly, and provide professional service in both official languages. They will work collaboratively with Underwriters, Business Development Managers, Mortgage Brokers, and legal professionals to ensure seamless mortgage closings and an exceptional client experience.
This is an exciting opportunity to join one of Canada's leading private mortgage lenders and contribute directly to CMI's continued growth and success.
About CMI Financial Group
CMI Financial Group is an award-winning leader in the Canadian non-bank financial services sector. Through its integrated group of companies, CMI originates, underwrites, funds, services, and manages private mortgage investments across Canada.
With over $2 billion in lifetime mortgage fundings, CMI has become one of Canada's fastest-growing private mortgage lending organizations. Our commitment to innovative lending solutions, exceptional service, and operational excellence has established us as a trusted partner for mortgage brokers, borrowers, and investors nationwide.
At CMI, we foster a culture built on Integrity, Excellence, Results, Innovation, and Collaboration. We are passionate about developing talented professionals who share our commitment to transforming the private lending industry.
Position Overview
The Mortgage Fulfilment Officer is responsible for managing all aspects of the mortgage funding process from receipt of final approval through successful closing and disbursement. The successful candidate will ensure all funding conditions have been satisfied, required documentation has been received and verified, and mortgage proceeds are released accurately and on schedule, while providing bilingual French/English support throughout the closing process.
Working in a fast-paced and evolving lending environment, the Mortgage Fulfilment Officer must demonstrate exceptional organizational skills, strong attention to detail, and the ability to manage multiple transactions simultaneously while maintaining compliance with internal lending policies and regulatory requirements.
Key Responsibilities
Mortgage Funding & Loan Administration
- Review and verify all prior-to-funding conditions have been satisfied and appropriately documented.
- Prepare and process mortgage funding packages, closing instructions, and disbursement documentation.
- Review mortgage files to ensure compliance with all lending guidelines, approval conditions, and company policies.
- Coordinate mortgage closings with legal counsel, brokers, and internal stakeholders.
- Accurately process wire instructions, disbursement schedules, and mortgage advances.
- Facilitate the timely release of mortgage funds and ensure accurate transaction settlement.
- Maintain comprehensive and organized mortgage file documentation throughout the funding process.
Documentation Review & Quality Assurance
- Analyze and validate mortgage-related documentation, including Purchase and Sale Agreements, mortgage statements, T1 General tax returns, Notices of Assessment, T4A statements, insurance policies, property tax bills, and income verification documentation.
- Ensure all documentation complies with internal policies, underwriting requirements, and funding conditions.
- Identify deficiencies, discrepancies, or risk concerns and escalate appropriately.
Collaboration & Stakeholder Management
- Develop and maintain strong working relationships with Underwriters, Business Development Managers, Mortgage Brokers, solicitors, legal counsel, and internal Operations teams.
- Work collaboratively with Underwriters and management to resolve complex funding issues.
- Provide exceptional customer service throughout the closing process.
- Follow up proactively with brokers and legal representatives regarding outstanding conditions and documentation.
- Communicate professionally in both French and English with brokers, borrowers, legal representatives, and internal teams regarding funding requirements, outstanding conditions, documentation, and closing timelines.
Pipeline & Productivity Management
- Manage a high-volume funding pipeline while meeting strict closing deadlines.
- Prioritize multiple transactions simultaneously in a fast-paced environment.
- Maintain service level standards and funding turnaround expectations.
- Demonstrate flexibility in responding to changing priorities and urgent funding requests.
Compliance & Risk Management
- Ensure adherence to all company policies, lending guidelines, and operational procedures.
- Support regulatory compliance and risk mitigation efforts throughout the funding process.
- Maintain confidentiality and accuracy of borrower and investor information.
- Escalate file-specific concerns that may impact funding decisions or timelines.
Qualifications & Experience
Education
- Post-secondary diploma or degree in Business, Finance, Accounting, Economics, or a related discipline preferred.
Experience
- Minimum 3+ years of mortgage funding, mortgage administration, or mortgage operations experience.
- Previous experience within alternative lending, private mortgage lending, trust companies, or financial institutions strongly preferred.
- Demonstrated expertise with A Lending, B Lending, and Private Mortgage Lending.
- Strong understanding of mortgage closing procedures, documentation requirements, and funding practices.
- Experience managing high-volume mortgage transactions within strict service standards.
Technical Skills
- Proficiency using Microsoft Office Suite, including Word, Excel, and Outlook.
- Experience using Adobe Acrobat Professional, document management platforms, mortgage origination and funding systems, and digital file management tools.
Language Requirements
- Bilingual French and English fluency, written and verbal, is required, including the ability to review mortgage documentation, communicate with external partners, and provide clear service in both languages.
Core Competencies
Exceptional organizational and time-management skills
Strong analytical and problem-solving abilities
High attention to detail and accuracy
Sound judgment and decision-making capabilities
Ability to work independently and collaboratively
Excellent bilingual French/English verbal and written communication skills
Ability to manage competing priorities effectively
Adaptability in a fast-paced environment
Customer-focused mindset
Professionalism and accountability
Creative and solution-oriented thinking
Working Requirements
- Reliable high-speed internet connection.
- Dedicated home-office workspace.
- Computer equipment and telephone with Canada-wide calling capability.
- Flexibility to work outside standard business hours when required to meet funding deadlines.
Why Join CMI Financial Group?
At CMI, you will have the opportunity to work alongside some of the most respected professionals in Canada's private lending industry. We offer a dynamic, collaborative, and entrepreneurial environment where employees are empowered to make meaningful contributions and grow their careers.
By joining CMI, you will play a key role in supporting one of Canada's leading private mortgage lenders as we continue to expand our national footprint and deliver innovative financing solutions to brokers, borrowers, and investors.
Diversity, Equity & Inclusion
CMI Financial Group is committed to fostering an inclusive workplace that values diversity of thought, experience, and perspective. We welcome applications from all qualified candidates, including women, Indigenous Peoples, persons with disabilities, members of visible minorities, and individuals from diverse backgrounds.
Accommodations are available upon request throughout the recruitment process. Please contact the Human Resources team should you require accommodation support.
Application Process
Please submit your application using the apply button. Applications will be reviewed on an ongoing basis and the position will remain open until filled. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Pay: From $72,000.00 per year
Work Location: Remote
