SUMMARY OF DAY TO DAY RESPONSIBILITIES:
Job Description / Accountabilities:
The primary accountability of this position is to provide first level technical support. Key responsibilities include:
(1) Respond to a variety of inbound colleague calls/emails
(2) Ensure accurate and detailed problem documentation/ticketing
(3) Provide timely escalation and follow-up with support groups and colleagues
(4) Identify and escalate wide-impact or potential wide-impacting outages
(4) Identify trends and opportunities for improvement as well as provide ongoing feedback
(5) Build ongoing support proficiency for other skills and applications
MUST HAVE:
- Above average computing and navigational skills
- Exceptional customer service skills
- A team player who collaborates effectively with peers and other teams but can also work well independently
- Good knowledge of Microsoft O365 (Word, Excel, OneNote and PowerPoint)
- A technical support background or related education – troubleshooting exp
- Ability to type at least 35 words per minute
- General knowledge and understanding of PC hardware and components.
NICE TO HAVE:
- Experience with ticketing systems is an asset
- Technical degree and/or IT Certification preferred.
Pay: $21.00-$21.50 per hour
Work Location: In person
