Powering Alberta’s digital backbone—where scale, security, and resilience meet.
Reporting to the Manager, this position is responsible for the design, delivery, and lifecycle management of enterprise‑class IMT services that underpin the Government of Alberta’s critical operations. The position provides technical analysis, implementation, operational support, and service ownership across complex on‑premises and cloud environments, ensuring secure, reliable, and high‑performing network and infrastructure services.
As a subject matter expert, this position operates independently within a team of technical analysts, applying IT service management practices (Incident, Problem, Change, Project, Service, and Capacity Management) to solve complex challenges and deliver outcomes that meet stakeholder expectations. The position also provides acting manager support when required, participates in on‑call rotations, and maintains the appropriate enhanced or top‑secret security clearance.
Responsibilities:
Some of the responsibilities of this position include, but are not limited to:
- Service Ownership & Technical Leadership
Act as SME and service owner for enterprise network services, overseeing full lifecycle delivery, operations, and continuous improvement.
- Operations, Change & Risk Management
Plan, implement, and govern service changes while proactively managing risks, incidents, and service performance.
- Technical Support & Service Delivery
Provide advanced operational support, on‑call coverage, and continuous maintenance to ensure stable, secure, and high‑performing services.
- Project & Initiative Leadership
Lead or contribute to projects and agile initiatives, defining technical requirements and delivering outcomes aligned with ITIL standards.
- Reporting, Documentation & Standards
Develop, maintain, and enhance system reporting, documentation, and administrative standards to support service transparency and governance.
- Stakeholder, Vendor & Team Collaboration
Partner with clients, vendors, and internal teams to resolve issues, improve services, and meet business objectives.
- Mentorship & Workforce Development
Provide leadership, mentoring, and task assignment to junior analysts, supporting skill development and team capacity.
- Continuous Innovation & Readiness
Stay current with emerging technologies, contributing to service modernization, testing, and adoption across the GoA environment.
AI-First Mindset
This role embraces an AI‑first mindset by applying knowledge and experience with AI and automation to optimize network operations, strengthen security, and improve service delivery.
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