POSITION TITLE: Coordinated Assistance Network (CAN) Team Member
FTE: 1.00 (One Year Term)
Anticipated Shift: Days/Evenings, Monday to Friday
Day shift: 7:00 a.m. – 3:00 p.m.
Evening shift: 3:00 p.m. – 11:00 p.m.
Daily Hours Worked: 7.50
Hourly Rate: $ 22.00
Posting End Date: July 24, 2026
REPORTS & RESPONSIBLE TO:
Manager of CAN
POSITION SUMMARY:
The Downtown Community Safety Partnership (DCSP) is a made-in-Winnipeg approach to creating a safer and more welcoming downtown through the availability of cohesive support and non-emergency response to those in the community in need of support and assistance. The DCSP is committed to being a proactive downtown presence, providing prevention and outreach focused on long-term solutions, and to delivering a continuum of care that will help to effect significant change for individuals and the entire downtown community.
The Coordinated Assistance Network (CAN) Team Member, reporting directly to the Manager of CAN, is an integral role at the Downtown Community Safety Partnership (DCSP). They will be a welcoming and trusted voice to those living, visiting, working, and learning in downtown Winnipeg with a goal of developing relationships and improving communication. The CAN Team Member will engage and connect with individuals over the phone who require support and provide referrals as needed and will recognize matters that require a response from crisis intervention resources, police, fire or paramedics. The CAN member will monitor public area cameras, respond, and communicate with outreach services for people in need. As part of a unified support team, the CAN Team Member will deliver service with a goal of improving health, safety, and well-being of the downtown Winnipeg community.
The incumbent will act in accordance with the Core Guiding and Service Principles of the Downtown Community Safety Partnership and will be a passionate and driven individual, valuing diversity.
KEY RESPONSIBILITIES
· Answer calls for assistance and navigate to appropriate internal or external resources with the support of DCSP tools.
· Support the needs of individuals that are vulnerable or at risk of crisis that may call and require; emergency support and/or referral to appropriate DCSP teams based on the circumstances.
· Monitor main DCSP email inbox for Community Concern messages, emails to other staff members, and general inquiries from community members. Respond to or forward email messages as necessary.
· Develop and nurture respectful working relationships with DCSP partners.
· Utilize the Computer Aided Dispatch system to document calls, record information, compile statistical data, and dispatch street teams.
· Monitor and facilitate street team communications using radio, phone, instant messaging and Computer Aided Dispatch system.
· Monitor Beacon Program CCTV video streams for health and wellness concerns, respond to any viewed concerns by dispatching DCSP teams or contacting appropriate authorities. Provide reports to the CAN Manager of any actions taken due to incidents viewed on CCTV.
· Provide referrals to Downtown Winnipeg BIZ Enviro Team if there are graffiti or cleanliness concerns in their area.
· Incorporate a supportive and positive teamwork mindset in execution of daily work.
· Represent the Core Service Principles of DCSP in the community.
· Assist in mentoring/coaching new employees in CAN.
· Ensure problems with equipment are immediately reported.
· Ensure all privacy laws are complied with.
· Other duties as assigned.
QUALIFICATIONS
· Related or prior work, or volunteer experience.
· Post-secondary education is considered an asset, however relevant training/experience will also be considered.
· Excellent interpersonal, teambuilding, problem solving, and communication skills.
· Ability to form professional relationships with various stakeholders, partners, and community agencies.
· Ability to build and maintain professional relationships with individuals of vulnerable and diverse populations.
· Ability to prioritize and make sound decisions independently while remaining composed and organized.
· Ability to provide timely, accurate, professional, customer-oriented teamwork services while multitasking.
· Demonstrated understanding of the unique issues and barriers affecting vulnerable and diverse populations in downtown Winnipeg.
· Ability to easily learn new technology, has intermediate knowledge of Windows operating system.
· Must be able to work 24/7 shifts in rotational schedule.
· Must be able to sit for long periods of time.
· Must be able to work independently.
· Intermediate level English in verbal and written communication required.
· This role is subject to a Criminal Record Check, to be produced prior to commencing employment.
· Must meet hearing and vision standards.
· Ability to type 40 words per minute.
If you are passionate, compassionate, and driven to make a difference in your community, we invite you to apply to be a part of the DCSP’s efforts to create a healthier, safer, and more connected downtown Winnipeg community.
To apply for this position, please email your resume and cover letter to [email protected] by July 24, 2026, with subject line – CAN Team Member Application
We thank all that apply, however, only candidates selected for an interview will be contacted.
Job Type: Full-time
Pay: $22.00 per hour
Benefits:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Vision care
Ability to commute/relocate:
- Winnipeg, MB: reliably commute or plan to relocate before starting work (required)
Education:
- Secondary School (preferred)
Experience:
- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)
- Community service: 1 year (required)
Work Location: In person
