Busters Towing is a family-owned and operated company with a strong family culture. We are committed to providing a positive work environment, opportunities for growth within the company, and recognition for individual contributions. We maintain an open-door policy and encourage employees to share ideas that may improve efficiency, service, and overall performance.
We currently have an opportunity to join our team as a full-time Customer Service Representative (CSR) / Cashier.
The CSR/Cashier is the primary point of contact for customers arriving at our facility to retrieve their vehicles. The successful candidate must have excellent customer service, communication, multitasking, and data-entry skills. Accuracy, professionalism, and the ability to work effectively as part of a team are essential.
Schedule
- Full-time position
- Sunday to Thursday
- 3 p.m. to 11 p.m.
Training will be scheduled based on the successful candidate’s availability and will consist of approximately two weeks. Training will include payment processing, handling cash, debit and credit transactions, releasing vehicles, and balancing and cashing out a till at the end of each shift.
Duties and Responsibilities
- Greet and assist customers arriving at the towing facility
- Process vehicle releases in accordance with company procedures
- Process cash, debit, and credit-card payments
- Count, balance, and cash out the till at the end of each shift
- Review and double-check invoices for accuracy
- Assist drivers with invoices and driver cashouts
- Answer telephone inquiries and assist customers in locating their vehicles
- Accurately enter and update information in the company system
- Maintain a professional and helpful attitude when dealing with customers, drivers, and other employees
- Follow all company cash-handling, payment-verification, and vehicle-release procedures
Requirements
- Secondary school diploma or equivalent
- At least two years of customer service experience
- At least one year of cash-handling experience
- Ability to pass a criminal record check
- Ability to type at least 40 words per minute
- Strong attention to detail and a high level of data-entry accuracy
Required Skills and Qualifications
- Excellent verbal and written communication skills
- Strong customer service and conflict-resolution skills
- Ability to multitask and prioritize responsibilities
- Professional, dependable, and adaptable
- Comfortable working in a fast-paced environment
- Strong teamwork and interpersonal skills
- Diligent and accurate when handling payments and completing paperwork
- Able to remain calm and professional during challenging customer interactions
Busters Towing is a busy, 24-hour operation that has proudly served the City of Vancouver for more than 70 years. We are trusted towing professionals and operate one of the largest fleets of light-, medium-, and heavy-duty tow trucks in Western Canada.
Qualified applicants are invited to submit a resume. Candidates selected for consideration will be contacted to schedule an interview.
Work location: In person
Remote work: No
Pay: From $23.84 per hour
Benefits:
- Dental care
- On-site parking
- Vision care
Education:
- Secondary School (required)
Experience:
- Cashiering: 2 years (required)
- Customer Service: 2 years (required)
Language:
Work Location: In person
