JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Operations Manager – JLL
What this job involves:
The Operations Manager oversees the day-to-day operations of Mapleview Shopping Centre, ensuring the property is maintained to the highest standards of safety, efficiency, and presentation. With a proactive and client-focused approach, this role supports tenant success, drives operational excellence, and contributes to the overall performance and value of the asset. You will lead a dedicated team, manage critical budgets and contracts, and champion sustainability initiatives that align with JLL's commitment to creating exceptional spaces.
What your day-to-day will look like:
Perform daily inspections of buildings and grounds, identifying discrepancies and coordinating appropriate remedial work while keeping the General Manager informed
Monitor, mentor, coach, and develop direct reports, ensuring adherence to policies and procedures while fostering a culture of engagement and continuous improvement
Prepare and execute yearly expense budgets, monthly forecasts, and variance reports; manage budget control books and year-end accruals
Negotiate, oversee, and manage all service contracts and operations agreements in collaboration with procurement, ensuring compliance with purchasing guidelines
Develop and manage the Major Capital Expenditures program and energy management initiatives, including metering systems and utilities expenses
Oversee tenant water and hydro metering and billing, ensuring accuracy and timely processing
Contribute to the property's ESG objectives by supporting sustainability initiatives, monitoring operational efficiencies, and promoting responsible building practices
Required Qualifications:
Minimum of 5 years of experience in facilities or operations management, preferably in retail or commercial real estate
Post-secondary education in mechanical/civil engineering, building services, or technical trades
Deep understanding of HVAC, lighting, plumbing, electrical systems, and building science
Extensive experience managing budgets, financial statements, and contract administration
Solid knowledge of WHMIS requirements and workplace safety standards
Strong communication skills with proficiency in English (verbal and written)
Proven ability to lead teams, solve complex problems, and deliver exceptional customer service
Preferred Qualifications:
Facilities Management Administrator (FMA), Certified Energy Manager (CEM), or Certified Engineering Technologist designations
Knowledge of LEED and BOMA standards with a focus on environmental sustainability
Experience with property management software such as JDE and Yardi
Advanced proficiency in Microsoft Excel and Word, with database exposure
Demonstrated ability to implement innovative solutions using current industry technologies
Strong collaborative skills with experience working across leasing, marketing, tenant coordination, and specialty leasing departments
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
