Take Your Career to New Heights with Flair Airlines
We’re here to make air travel affordable for everyone, and we’re looking for talented individuals who want to help us continue changing the industry for the better. As Canada’s most reliable airline, we're all about offering real value. As we continue to expand our network, increase flight frequencies, and introduce more services, we’re looking for passionate team members to help us in our mission to make air travel accessible for everyone. We know who we are, and we’re confident in our approach.
Your Team:
Join Flair’s Digital team, where technology and innovation support the safe, efficient, and reliable operation of the airline. Reporting to the Chief Information Officer, the Digital Product Manager is responsible for the strategic direction, governance, and continuous improvement of digital products and operational technology platforms, with primary ownership of the Airline Choice (Aptaero) Departure Control System (DCS). This role develops and executes the digital product roadmap, leads technology initiatives, manages system enhancements, and ensures digital solutions support operational efficiency, commercial objectives, regulatory compliance, and an exceptional customer experience.
Working closely with Airports, Ground Operations, Commercial, Revenue Management, IT, and external technology partners, the Digital Product Manager leads the delivery of scalable, customer-focused technology solutions from concept through implementation. The role serves as the business owner for core operational systems, driving product performance, vendor relationships, and continuous improvement to ensure digital platforms evolve with the organization's operational and commercial needs.
A Day in the Life:
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Provide strategic direction for digital business systems by developing and maintaining a comprehensive product roadmap aligned with organizational priorities and operational requirements.
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Lead the planning, prioritization, allocation, and delivery of technology projects, providing direction to project managers and ensuring projects are delivered on time, within scope, and aligned with business objectives.
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Serve as the primary business owner for the Airline Choice (Aptaero) Departure Control System (DCS), overseeing system configuration, administration, and continuous optimization, including user roles, station parameters, delay codes, messaging, and business rules.
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Lead the deployment and implementation of Airline Choice across new and existing stations, including system configuration, hardware coordination, user acceptance testing (UAT), regression testing, training, and production readiness.
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Act as the primary liaison with Aptaero and other technology vendors, managing platform support, service performance, release management, issue resolution, contract relationships, and product roadmap planning.
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Collaborate with Airports, Ground Operations, Revenue Management, Commercial, and IT teams to ensure digital solutions support operational efficiency, commercial objectives, customer experience, and regulatory compliance.
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Define and prioritize product enhancements based on business value, customer needs, operational requirements, and technical feasibility.
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Monitor product performance, system reliability, and user feedback to identify opportunities for optimization and continuous improvement.
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Configure and optimize digital retail capabilities within the DCS, including ancillary products, seat selection, baggage, upgrades, and other airport point-of-sale offerings.
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Ensure all digital products comply with applicable regulatory, security, data governance, and IATA requirements, including APIS/Secure Flight, baggage tracking, and government reporting obligations.
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Develop and maintain policies, procedures, system documentation, and training materials to support standardized business processes and effective user adoption.
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Foster collaboration across business units by serving as the primary link between operational stakeholders, technology teams, and external partners to ensure digital solutions align with business needs.
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Perform other duties and responsibilities as assigned.
What You Bring to the Role:
The preferred candidate should exemplify Flair's core values: honesty, efficiency, accountability, and respect, while demonstrating success in previous roles. Additionally, we are seeking individuals who possess:
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Education:
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Bachelor's degree in Information Technology, Computer Science, Business Administration, Engineering, Aviation Management, or a related field..
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Experience:
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Minimum of five (5) to seven (7) years of experience in digital product management, technology strategy, business systems, or a related field.
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Proven track record of successfully delivering complex digital products or enterprise technology platforms from concept through implementation.
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Experience leading cross-functional initiatives, with the ability to align technical capabilities with business priorities.
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Direct experience supporting or managing a Departure Control System (DCS) platform (e.g., Airline Choice/Aptaero, Navitaire, SITA, or similar) is strongly preferred.
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Experience with airport passenger processing, including check-in, boarding, baggage reconciliation, or ground handling operations, is considered a strong asset.
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Experience managing third-party technology vendors, including service delivery, release management, support escalations, and product roadmaps.
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Strong understanding of digital product lifecycle management, including requirements gathering, product roadmaps, prioritization, and performance measurement.
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Familiarity with Agile methodologies, product design principles, and customer experience optimization.
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Experience in the airline, aviation, travel, transportation, e-commerce, payments, or other technology-driven industries is preferred.
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Knowledge of IATA standards and regulatory requirements, including APIS, Secure Flight, and IATA Resolution 753, is considered an asset.
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Skills & Abilities:
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Strong relationship-building and stakeholder management skills, with the ability to collaborate effectively across technical and business teams.
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Excellent analytical, problem-solving, and decision-making skills, with the ability to translate operational requirements into scalable technology solutions.
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Strong verbal and written communication skills, with the ability to influence stakeholders at all levels of the organization.
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Demonstrated ability to lead cross-functional collaboration and build consensus across diverse stakeholder groups.
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Exceptional organizational and project management skills, with the ability to manage multiple priorities and deliver results in a dynamic environment.
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Working knowledge of airport technology, self-service solutions, and passenger processing systems, including kiosks, mobile check-in devices, and boarding pass or bag tag printers.
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Understanding of ancillary revenue products and digital retail capabilities within a Departure Control System (DCS) environment.
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Ability to quickly learn new technologies, adapt to changing business requirements, and drive continuous improvement.
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Highly motivated, customer-focused, and committed to innovation, operational excellence, and continuous learning.
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Requirements:
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Clear criminal record check and satisfactory employment references.
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Must be legally eligible to work in Canada without restriction.
Why You’ll Love Working Here:
At Flair, we prioritize our teams by cultivating a supportive, collaborative work environment filled with opportunities for growth. Investing in our people is at the heart of what we do because your success fuels our collective achievements. We are dedicated to fostering a workplace where leaders thrive, innovation flourishes, and every team member feels valued and empowered.
From the moment you join us, you’ll have access to a comprehensive benefits package designed to support your well-being—because when you’re at your best, so are we. This benefits package includes:
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Comprehensive Salary– A salary that reflects your experience and contributions.
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Comprehensive Benefits – Competitive medical and dental coverage, disability insurance, life insurance, and an employee & family assistance program.
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Retirement Savings – A pension plan with employer-matched contributions.
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Unlimited Travel Perks – Enjoy free and discounted flights for you and your travel companions.
If you’re ready to join a team that’s bold, innovative, and fun, we want to hear from you!
Your Career, Your Journey—Join Flair!
If you’re ready to embark on this exciting journey with Flair Airlines, please submit your resume through the job posting and answer a few questions about your experience and suitability for the role. We look forward to reviewing your application.
Apply by: Aug 01, 2026
At Flair, we’re committed to building an inclusive, equal, and accessible workplace that welcomes diverse talent. We encourage candidates from all backgrounds to apply. If you need accommodation during the selection process, just let us know.
We thank all applicants for their interest in Flair; however, only those selected to continue in the process will be contacted.
Website: flyflair.com
