Customer Service Coordinator
Job Type: Full-Time, Permanent
Salary: $45,000–$50,000 annually
Schedule: Monday to Friday | 6:30 a.m. – 3:00 p.m.
Work Location: On-site – 7630 Airport Road, Mississauga, ON L4T 4G6
About Newmar
Newmar Window Manufacturing Inc. is a trusted Canadian manufacturer of high-quality windows and doors. As part of the ALPA Lumber Group, we have proudly served the building industry for more than 65 years through quality products and dependable customer service.
We are looking for someone who enjoys helping people, stays organized under pressure, and communicates confidently with customers and colleagues. This position is ideal for someone with a strong customer service or administrative background who is comfortable working in a fast-paced office environment.
Position Overview
In this role you'll be one of the main points of contact for customers, homeowners, builders, and our internal service team. Your primary focus will be coordinating appointments, responding to customer inquiries, and ensuring information is communicated accurately between departments.
Success in this role comes from being organized, detail-oriented, and providing excellent service over the phone and through email.
What You'll Do
- Schedule and coordinate appointments for the service department.
- Respond to incoming phone calls and emails in a professional, friendly, and timely manner.
- Assist customers by answering questions and providing updates on service requests.
- Communicate appointment details, schedule changes, and follow-up information with customers and internal teams.
- Prepare and update service records, work orders, and other administrative documentation.
- Enter and maintain accurate information within company systems.
- Work closely with technicians and office staff to ensure daily schedules run efficiently.
- Send completed service documentation and reports by email when required.
- Monitor open service requests and follow up to ensure they are completed.
- Resolve customer concerns professionally and escalate issues when necessary.
- Perform general administrative duties to support the service department.
- Provide backup support to other office team members as needed.
What We're Looking For
- Previous experience in customer service, administration, reception, scheduling, or a similar office-based role.
- Excellent verbal communication skills with a friendly and professional phone manner.
- Strong written communication skills, including the ability to write clear and professional emails.
- Comfortable using Microsoft Outlook, Word, and basic Excel.
- Strong attention to detail and organizational skills.
- Ability to prioritize tasks and manage multiple responsibilities throughout the day.
- Positive attitude with a willingness to learn.
- Dependable, punctual, and able to work well both independently and as part of a team.
Training will be provided for the right candidate with strong customer service and communication skills.
Why Join Newmar?
- Full-time, permanent position
- Stable company with over 65 years of industry success
- Supportive and collaborative team environment
- Opportunity to learn and grow within the organization
- Competitive salary and comprehensive benefits package
Equal Opportunity Employer
Newmar Window Manufacturing Inc. is committed to creating an inclusive workplace where all employees are treated with respect. We welcome applications from qualified candidates of all backgrounds. Accommodations are available throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Applicants requiring accommodation are encouraged to notify Human Resources during the hiring process.
Pay: $45,000.00-$50,000.00 per year
Benefits:
- Company events
- Company pension
- Dental care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
Ability to commute/relocate:
- Woodbridge, ON L4H 1X9: reliably commute or plan to relocate before starting work (preferred)
Experience:
- Customer service: 2 years (preferred)
- Microsoft Office: 1 year (preferred)
- Drafting Emails: 1 year (preferred)
Work Location: In person
