Job description
RNS Health Care Services Inc. is currently seeking a highly organized and client-focused After-Hours Client Care Coordinator to join our dynamic team. In this vital administrative role, you will play a key part in ensuring seamless scheduling and coordination of home care services during evenings, weekends, and holidays. Reporting to the Coordination Supervisor, you will help maintain continuity of care for our clients and support our healthcare professionals in delivering timely, high-quality services.
About the Role:
As an After-Hours Client Care Coordinator, you will be responsible for managing and adjusting schedules outside of regular business hours. This includes receiving referrals, assigning staff, resolving scheduling issues, and providing support to clients and field staff. The position requires attention to detail, problem-solving skills, and the ability to work independently in a fast-paced, client-centered environment.
Who We are Looking For:
· A strong, solutions-oriented professional with exceptional organizational and people-management skills.
· Someone who thrives in a fast-paced, multidisciplinary environment.
· A team player who can build trust and maintain open communication with staff, clients, and partners.
· Someone who is passionate about improving home healthcare delivery in Ontario.
A Day-to-Day Look at the Role:· Receive and process referrals from Ontario Health atHome, private clients, and other referring parties.· Communicate directly with clients to confirm service needs and scheduling details.· Assign appropriate healthcare staff and ensure accurate documentation using AlayaCare.· Provide health care professionals with client details and travel directions.· Maintain continuity of scheduling and ensure staff and client safety.· Address and resolve day-to-day coordination issues promptly and professionally.· Report any unresolved concerns to the Coordination Supervisor and Client Services Manager · Complete and file documentation including incident reports, “book offs,” and other records.· Manage incoming faxes, secure the office, and arm the alarm system at shift end.· Perform other administrative duties as required.
What You Will Need to Succeed:
· Education: College or University degree required.
· Experience: Previous experience in community health care or client coordination is an asset.
· Skills:
o Excellent oral and written communication
o Strong interpersonal and analytical abilities
o Customer service expertise
o High attention to detail and strong time management skills
o Ability to work independently and prioritize under pressure
· Technical Proficiency: Comfortable using scheduling software (e.g., AlayaCare), and Microsoft Office.
Service Requirements:
· Vulnerable Sector Police Check (within 6 months)
· Flexibility to work varying shifts, including weekends and statutory holidays
· Must be available to work shifts falling between 1:00 PM – 9:00 PM, 7 days/week
The successful candidate will be required to work Mondays to Fridays from 5:00 PM to 9:00 PM shift and week-end days from 1:00 PM-.9:00 PM . Availability on holidays and as needed in the event of staff book-offs is also expected.
About Us:
RNS Health Care Services Inc. is an accredited organization of professionals providing concerned, competent and compassionate health care services within our community since 1985. Canadian-owned and operated, offering services such as personal support, homemaking, respite care, palliative care, nursing, foot care and community clinics. Our caregivers care for clients in their homes, retirement homes and congregate care sites.
RNS Health Care Services Inc. does not use artificial intelligence (AI) to screen, assess, or select applicants at any stage of the hiring process. All applications are reviewed and evaluated by our recruitment team.
RNS Health Care Services Inc. is committed to meeting the needs of persons with disabilities and to providing accessibility accommodations for candidates who require them. Reasonable accommodations are available, upon request, to candidates participating in the selection process. Should you require accommodation, please ensure to notify us in advance. RNS is an equal opportunity employer.
We thank all applicants for their interest; however, only those selected for an interview will be contacted. Please visit our website at https://rnshc.com/
Job Type: Casual
Pay: $20.19 per hour
Application question(s):
- What scheduling software are you familiar with?
- Please confirm you are available to work the required shift: Monday-Friday from 5:00 PM to 9:00 PM and Saturday and Sundays from 1:00 PM to 9:00 PM
Experience:
- scheduling: 1 year (preferred)
Work Location: Remote
