Conducts him/herself in accordance with all Gaming Commission Regulations as well as departmental policies and procedures.
Acknowledge all guests utilizing the 10/5 rule and using the guest name whenever possible.
With assistance from Housekeeping management, supervises the property’s Hotel Housekeeping Department in all daily operations.
Creates a culture of high ethical standards, integrity and service at all times.
Personally, assists guests, inspect all guest rooms, solicits feedback and adapts internal procedures accordingly.
Implements systems that help anticipate the needs of our guests.
Seeks opportunities to improve performance and implements action plans for improvement.
Works with existing Hard Rock standards and develops property-specific standards to ensure exceptional quality, value, and presentation of room product.
Works with direct reports to conduct performance appraisals and evaluates progress toward goals.
Creates a culture of accountability through quality control metrics for Housekeeping performance.
Ensures that all Housekeeping employees have excellent initial and ongoing training.
Creates a culture of excellence and professionalism as it relates to customer service, employee relationships and interdepartmental interactions.
Coaches, mentors, and motivates the Housekeeping Team to provide an exceptional guest experience, consistent with industry-observed luxury travel standards (AAA / Forbes).
Ensures integration and teamwork for the department in a positive environment.
Participates in quality assurance program and helps Housekeeping achieve a top-tier rating.
Assure all safety policies and procedures are followed.
Is responsible for completion of room projects.
Account for and inventory linens and housekeeping supplies.
Utilize device/HotSOS to place requests for Housemen and other departments.
Is responsible for overall condition of cleanliness and functionality of room, by generating requests through HotSOS/REX.
Utilize technology to ensure maintenance of property is consistent with industry-observed luxury travel standards (AAA/Forbes).
Assist in created housekeeping assignments and maintains them to ensure efficient and accurate execution.
To attend training and meetings as and when required.
To report for duty punctually wearing the correct uniform/attire. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department personal appearance standards.
Ensure prompt and discreet notification to managers and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
Other duties as assigned.
