You bring a combination of education and experience that prepares you to succeed in a structured, client-focused program environment. This includes a bachelor’s degree in Business Administration, Office Administration, Public Administration, Social Sciences, or a related field, plus at least one (1) year of related experience, or an equivalent combination of education, training, and experience.
You are:
- Experienced in administrative, program, or case management roles involving deadlines and competing priorities
- Comfortable working with clients in situations that may involve sensitive or confidential information
- Proficient in Microsoft Office and confident learning and using electronic case or file management systems
- Organized and detail-oriented, with the ability to manage multiple files and meet established timelines
- Comfortable performing routine mathematical calculations and applying them accurately to determine benefit amounts, adjustments, and overpayments
- Able to exercise tact, discretion, sound judgment, and initiative when responding to inquiries and requests
- A clear and respectful communicator, both written and verbal, who values collaboration and inclusive service delivery
- Open to new ideas and adaptable as program delivery models, processes, and tools continue to evolve.
The following would be considered assets, but are not required:
- Experience working with housing programs, rent supplements, or income-based benefits
- Knowledge of affordable housing systems or housing-related legislation
- Experience using YARDI Property Management, ICM, or similar case or property management software
- Experience working in government, public sector, or community-based service environments
We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.
