The Front Desk Agent welcomes everyone to the hotel and provides exceptional customer service.
Manage guest arrivals and departures using the Opera Property Management System (PMS).
Promotes and enrolls guests in the IHG One Rewards programs.
Code electronic keys. Take cash and credit card payments and balancing float at end of shift.
Answering switchboard, wake up calls,
Receive, modify, and cancel guest reservations as required.
Maintain accurate guest records and ensure all front desk procedures are completed in accordance with hotel standards.
Apply yield management principles
Liase with Housekeeping and Maintenance regarding the availability of available rooms.
Ensure full completion of all duties relating to the shift.
Must have the ability to communicate in English and maintain a professional appearance.
Ability to stand and move throughout front office and continuously perform essential job functions.
Must be patient and able to multi task, demonstrate tact and diplomacy.
Must be able to remain calm and to adhere to all matters relating to Health & Safety and emergency procedures.
Previous hotel front desk experience required.
Must be available weekends and holidays.
Job Types: Full-time, Permanent
Pay: From $18.20 per hour
Application question(s):
- Are you available to work night shift?
Experience:
- Customer service: 1 year (required)
- Opera PMS or equivalent system: 1 year (preferred)
Work Location: In person
