FRONT DESK AGENT
We are looking for a motivated, guest service oriented individual to join our Front Office team at this upscale boutique property. Front Desk Agents at The Sidney Pier Hotel & Spa will be required to provide attentive guest service in a warm and friendly atmosphere.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Provide a warm and friendly assistance to all visitors of the hotel
Check guests in while ensuring proper credit and pertinent information is received
Ensure all guest requests and VIP’s are noted and appropriate departments are informed
Promote and sell special hotel programs, special rate packages, and up grades when appropriate
Follow all Hotel policies and procedures on guest transactions, postings, charges, refunds, and cash handling
Maintain accurate knowledge of all events, attractions, and activities within the destination to enhance guest experience
Maintain accurate knowledge of all functions within the hotel to direct guests to correct locations
Develop and maintain effective and productive working relationships with all other departments in the hotel; may be called upon to participate outside of department
Provide exemplary guest service and standards that support and reflect The Sidney Pier Hotel & Spa’s core values and initiatives
QUALIFICATIONS
2+ years experience in Hospitality industry as a Front Desk Agent, or similar role (i.e. travel agency experience)
Experience with Property Management systems an asset
Must possess strong communication and interpersonal skills
Must possess strong organizational skills
First Aid Certification an asset
Must be available to work a variety of shifts including weekend and evenings
EMPLOYEE PERKS/BENEFITS
Competitive wage
Flexible hours: days, evenings, weekends
50% bus pass subsidy
Free gym membership
$100 bonus for referring a quality part-time employee to us
$250 bonus for referring a quality full-time employee to us
Employee activities and incentives such as recognition program
Extended Health & Dental Package (full-time positions)
Job Types: Full-time, Permanent
Pay: From $23.00 per hour
Benefits:
- Commuter benefits
- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Flexible schedule
- On-site gym
- Paid time off
- Store discount
- Vision care
- Wellness program
Work Location: In person
