Do You Love Helping People Feel Cared For From the Moment They Call?
Do you believe that every patient deserves to feel welcomed, heard, and cared for?
Are you the type of person who can calmly juggle a ringing phone, a waiting room full of patients, physician requests, and still make every interaction feel personal?
Do you thrive in a busy medical clinic where no two days are ever the same?
If you're looking for an opportunity where your organizational skills, compassion, and professionalism truly make a difference, we'd love to meet you.
My Intimate Health has partnered with Concord Consulting to assess candidates job fit through a personality TRAITS assessment. All candidates must complete the assessment to be considered for the role. Please take 15 mins to complete the personality assessment. No right or wrong answers, trust first instinct when responding. https://app.traits.com/survey/1986b66b-088c-4e37-96d7-9579221b3b7e
The Opportunity
As a Patient Care Coordinator, you'll be the first impression of Intimate Health.
You'll play a critical role in supporting both our Family Practice and Private Clinic, ensuring patients receive exceptional care from their very first phone call through every stage of their visit.
This role is ideal for someone who enjoys balancing patient care, clinical administration, scheduling, and problem-solving while working alongside a collaborative medical team.
Every day you'll help create an organized, welcoming environment where patients feel comfortable and physicians can focus on delivering exceptional care.
The Ideal Candidate
You're someone who naturally puts people at ease.
You genuinely enjoy helping others and understand that excellent healthcare begins long before a patient sees the physician.
You're highly organized, detail-oriented, and able to prioritize multiple competing demands without becoming overwhelmed.
You communicate with warmth and professionalism, even during stressful or emotionally sensitive situations.
You enjoy working in fast-paced environments where every day brings new challenges, and you're comfortable adapting as priorities change throughout the day.
Most importantly, you understand the importance of confidentiality, accuracy, empathy, and professionalism in every patient interaction.
What You'll Be Responsible For
Delivering an Exceptional Patient Experience
- Welcome patients with warmth and professionalism.
- Create a positive experience from check-in through departure.
- Answer incoming calls with empathy, professionalism, and confidence.
- Handle sensitive conversations with discretion and compassion.
Scheduling & Patient Coordination
- Manage complex physician schedules across multiple clinics.
- Triage incoming patient calls and prioritize urgent care needs.
- Coordinate appointments while ensuring optimal physician utilization.
Clinical Administration
- Prepare and process laboratory, imaging, and specialist requisitions.
- Coordinate referrals and follow-up documentation.
- Maintain accurate patient records using electronic medical records.
- Access and manage patient information through Alberta Netcare.
Clinic Operations
- Prepare examination rooms.
- Maintain clinic inventory and medical supplies.
- Process private clinic payments.
- Manage incoming/outgoing correspondence, faxes, and patient documentation.
- Support physicians with clinical administrative tasks to keep the clinic operating efficiently.
What We're Looking For
We're looking for someone who brings both experience and exceptional interpersonal skills.
You'll likely have:
- Minimum 2 years' experience working as a Medical Office Assistant in a busy medical clinic
- Graduation from an accredited Medical Office Assistant (MOA) program or equivalent experience
- Experience using Alberta Netcare (required)
- Strong experience preparing and managing medical requisitions and referrals
- Excellent telephone communication and patient triage skills
- Outstanding written and verbal communication
- Exceptional organizational and multitasking abilities
- High level of professionalism, discretion, and attention to detail
- Experience with Ava EMR and Jane App is considered a strong asset.
Why Join Intimate Health?
At Intimate Health, we believe outstanding healthcare starts with an outstanding patient experience.
You'll become part of a collaborative, supportive clinic where every team member plays an important role in helping patients receive compassionate, respectful care.
If you enjoy meaningful work, value teamwork, and want to make a genuine difference in people's lives every single day, you'll fit right in.
Ready to Make a Difference?
If you're passionate about patient care, thrive in a fast-paced medical environment, and are ready to join a team that values professionalism, compassion, and excellence, we'd love to hear from you. Submit your resume today.
Pay: $22.00-$26.00 per hour
Benefits:
- On-site parking
- Paid time off
- RRSP match
- Wellness program
Application question(s):
- Do you have experience working with Ava EMR?
- Do you have experience working with Jane EMR?
- Do you have experience working in a medical spa?
Experience:
Licence/Certification:
- MOA Course Certificate (required)
Work Location: In person
