Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.
Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.
Pay at Intact is about much more than just salary.
Flexible work arrangements and a hybrid work model
Possibility to purchase up to 5 extra days off per year
Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)
Salary range (but not limited to):
43,600 - 53,200
Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):
5%
As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.
Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.
Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.
About the role
Customer Service Representative - Operations
About the role
We’re looking for a Customer Service Representative, Claims to join our growing team!
Hybrid work arrangement (Calgary office): This position follows a hybrid schedule based out of our Calgary office. For the first six months (training period), employees are expected to work on-site four (4) days per week. After training, the schedule transitions to two (2) days per week in the office, with the remaining days worked remotely, subject to business needs.
What you’ll do here:
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Support day-to-day operations across our Claims Operations department, partnering with six core teams: Intake & Assigning, Western Dispatch, West Rental Support, Central Payment Team, Salvage Team, and Western Claims System Help.
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Review and open new claims from received FNOLs and demands, and ensure timely assigning for next steps in the claims process.
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Triage work and assign claims to the appropriate adjuster and/or team based on established guidelines, urgency, and complexity.
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Coordinate operational activities that support the claim lifecycle, including dispatch support to our field appraisers, rental management across the West, and follow-up on time-sensitive activities.
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Process claim-related payments across lines of business (e.g., Auto, Property, Health), ensuring accuracy, appropriate documentation, and adherence to workflows.
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Support salvage workflows by monitoring pending units, updating statuses, and completing required administrative actions to keep claims moving forward.
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Manage and/or escalate claims system support needs by submitting, tracking, and resolving system tickets (e.g., access requests, troubleshooting, workflow issues).
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Accurately and clearly document claims and internal systems to reflect conversations, decisions, and actions taken.
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Execute multiple tasks in a fast-paced environment, balancing shifting priorities and time-sensitive deadlines; other ad hoc duties may be assigned.
What you bring to the table:
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Living the Intact Values: Integrity, Respect, Customer-driven, Excellence and Generosity with customers, peers, and vendors is vital.
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Customer service and sales experience preferred.
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Insurance experience is considered an asset.
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Self-motivated, resourceful, and resilient to overcome various situations is essential.
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Superior organizational skills, results-oriented, and agility to navigate an environment where you must think on your feet.
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Excellent listening and communication skills with the ability to foster strong working relationships.
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Must be flexible to work 35 hours a week during our business hours of operation: Monday to Friday 8:00 am to 6:00 pm, and Statutory holidays.
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No Canadian work experience required however must be eligible to work in Canada.
Ce poste jouera un rôle essentiel au sein de notre équipe. | This position will fill an essential role in our team.
We are an equal opportunity employer
At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.
We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.
As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.
We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.
If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.
Learn more about our recruitment process and your candidate journey here.
Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.
If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.
