Polar Industrial Services Ltd. is a well respected Western Canadian Equipment Company. Since Polar’s establishment in 2004, it has been built off the core values of respectful and quality customer service. Polar continues to execute these values by providing, quality service through advanced training and timely responses with an understanding of customer urgency. These values have been vital to Polar’s growth into the reliable and prominent company they are today.
We are currently looking to hire a Service Writer. The Service Writer will interact with customers and dealer network to provide information in response to inquiries on our services.
As the Service Writer you are responsible for:
- Creating and managing work orders
- Ensuring smart and efficient booking and scheduling for service work
- Completing follow-up calls with customers
- Receiving and placing customer service telephone calls and email inquiries within a timely manner
- Maintaining solid customer relationships by handling questions and concerns efficiently and professionally.
- Working with the Service Manager to prepare customer invoicing
- Data entry - such as entering daily timecards
- Warranty submissions
- Occasional parts support
Requirements:
- Customer service experience
- Computer skills
- Good time management
- Attention to detail
- Ability to work Monday to Friday
We offer:
- Competitive wages
- Comprehensive health & dental plan
- RRSP matching program
www.polarind.ca
Job Type: Full-time
Benefits:
- Dental care
- Extended health care
- Life insurance
- RRSP match
- Vision care
Education:
- Secondary School (preferred)
Experience:
- service writer: 1 year (preferred)
Work Location: In person
