Company Overview
Since 2006, PSL Patrick Sprack Limited has been a leader in HVAC-R services and mechanical contracting, proudly serving the CA region. Based in Sudbury Ontario, we specialize in delivering high-quality mechanical solutions for industrial, commercial, and mining operations. Our mission is to support industries with reliable and innovative mechanical services while fostering a workplace that values expertise, growth, and collaboration.
Summary
The HVAC Service Coordinator is responsible for coordinating and scheduling service technicians, ensuring timely response to customer service requests, and supporting the day-to-day operations of the HVAC Division. This role serves as the primary point of contact for customers, technicians, and suppliers while maintaining accurate service records, work orders, and invoicing.
Responsibilities
- Receive, prioritize, and schedule HVAC service calls and preventive maintenance appointments.
- Coordinate daily schedules for service technicians to maximize efficiency and customer satisfaction.
- Dispatch technicians based on urgency, location, skill set, and availability.
- Communicate with customers regarding appointment confirmations, schedule changes, and service updates.
- Prepare, review, and close work orders in a timely manner.
- Coordinate the ordering and availability of parts, materials, and equipment required for service work.
- Work closely with technicians to ensure all required documentation is completed accurately.
- Monitor service progress and respond promptly to scheduling conflicts or emergency requests.
- Process service reports, timesheets, and supporting documentation for invoicing.
- Assist in preparing customer quotations for repairs and maintenance when required.
- Maintain accurate service records, customer information, and equipment history.
- Support warranty claims and manufacturer documentation when applicable.
- Collaborate with project managers, estimators, suppliers, and internal departments to ensure smooth service operations.
- Ensure compliance with company policies, health and safety requirements, and applicable industry regulations.
- Perform other administrative and operational duties as assigned.
Qualifications
- Minimum of 3 - 5 years of experience in service coordination, dispatch, or administrative role.
- Previous experience in the HVAC industry, with knowledge of HVAC systems, terminology, and service processes.
- Strong understanding of scheduling and dispatching practices for service technicians.
- Basic understanding of accounting, invoicing, and procurement processes.
- Familiarity with mechanical service contracts and warranty documentation is considered an asset.
- Diploma or certificate in Business Administration, Office Administration, HVAC Technology, or a related field.
Pay: $52,000.00-$72,000.00 per year
Benefits:
- Dental care
- Extended health care
- Life insurance
- RRSP match
- Vision care
Application question(s):
- How many years of experience do you have coordinating or dispatching HVAC service technicians?
Work Location: In person
