Job Overview
This flexible, part-time hybrid role (approximately 16–24 hours per week, weekday and weekend shifts during office hours) is ideal for a motivated Physiotherapy Assistant and Front Desk Administrative Assistant who enjoys supporting both patient care and clinic operations. The successful candidate will work closely with physiotherapists and other healthcare providers to assist with prescribed rehabilitation programs, support a welcoming and efficient patient experience, and manage day-to-day reception responsibilities.
This opportunity is especially well suited to an internationally educated physiotherapist pursuing registration with the College of Health and Care Professionals of BC (CHCPBC) and seeking relevant Canadian clinic experience. The role requires confidence working in a busy multidisciplinary environment, strong communication skills, and the ability to support patients in more than one language. Fluency in English plus Hindi and Punjabi is strongly preferred. Prior clinic experience is an asset; comprehensive on-the-job training will be provided for successful candidates with strong foundational skills.
Expected start date: October 1, 2026
Responsibilities
Clinical / Rehab Assistant Duties
- Support physiotherapists and other healthcare providers with treatment preparation, exercise supervision, and smooth patient flow.
- Demonstrate and assist patients with prescribed exercise programs under the direction of licensed healthcare providers.
- Maintain cleanliness, safety, and organization of treatment areas, equipment, and supplies.
- Accurately record and update patient exercise logs, progress notes, and related documentation as required.
Reception / Administrative Duties
- Greet patients warmly, verify appointment details, and create a welcoming, professional environment.
- Answer and direct phone calls, respond to emails, and handle appointment inquiries in a timely manner.
- Schedule, reschedule, and confirm patient appointments using Jane App, while optimizing clinic calendars.
- Process billing, payments, and insurance claims accurately and in accordance with clinic policies.
- Manage patient files, intake forms, and records with strict attention to confidentiality and privacy requirements.
Qualifications
- Education in or current enrollment in a physiotherapy, kinesiology, occupational therapy, massage therapy, or related health program is required or strongly preferred.
- Previous experience as a Rehabilitation Assistant or in a healthcare support role is an asset.
- Experience working in a Canadian physical therapy, massage therapy, or wellness clinic is preferred.
- Strong communication and interpersonal skills, with the ability to interact professionally with patients, families, and healthcare providers.
- Ability to multitask and effectively balance clinical support and administrative duties in a fast-paced environment.
- Proficiency in basic computer applications; Experience with Jane App or similar clinic scheduling software is required or can be gained through training for candidates with strong technical skills.
- Friendly, organized, and a quick learner who takes initiative and works well as part of a team.
Join our team to play a vital role in providing exceptional patient care and support within our healthcare facility.
Job Types: Full-time, Part-time, Internship / Co-op
Pay: $18.25-$20.00 per hour
Benefits:
- Company events
- Flexible schedule
Ability to commute/relocate:
- Burnaby, BC V5H 4H3: reliably commute or plan to relocate before starting work (preferred)
Education:
- Bachelor's Degree (preferred)
Experience:
- physiotherapy/multidisciplinary clinic: 1 year (preferred)
- Jane software: 1 year (preferred)
- Canadian wellness clinics administration: 1 year (preferred)
Language:
- English, Punjabi, Hindi (preferred)
Location:
- Burnaby, BC V5H 4H3 (preferred)
Work Location: In person
