This position has primary responsibility for providing our students, instructors and clients with outstanding customer service and an exceptional experience while attending the college.
Major Accountabilities/Responsibilities (Including but not limited to the following):
- Meet and greet all students, instructors and clients, making them feel welcome in a warm and sincere manner, directing them to the appropriate area of the College
- Answer and redirect telephone calls to the appropriate individuals
- Direct incoming mail and faxes to the appropriate person
- Act as a liaison between students and those employees who work with them
- General administrative duties to assist the Student Success Centre including photocopying, data entry, filing, etc.
- Schedule and change client bookings for clinic as required, liaise with the Clinic Coordinator to ensure that any special or unusual client requests are known
- Assist with setting up and tearing down events or workshops
- Other duties as assigned which are deemed necessary to support colleagues in their roles or support the College in achieving its goals and objectives
- Knowledge of customer service principles and practices
- Knowledge of computers and relevant software applications (e.g. MS Word, Excel, Outlook)
- Strong verbal and written communication skills
- Organized with strong attention to detail
- Good keyboard/typing skills
- Able to work with a multi-line phone system
- Patient and attentive to all individuals in a fast-paced environment
- Flexible and able to change within strict time constraints and meet deadlines
- Strong time management skills
- Display a professional appearance and demeanor at all times
- Approachable, positive, respectful and courteous
- Able to build strong relationships
- Reliable and dependable
- Able to use initiative
- Critical thinker and problem solver
- Support MaKami’s vision of providing a positive learning environment for all students and a culture of supporting and valuing each other as members of the MaKami ‘family’
- Perform all assigned duties and responsibilities with confidence and to the best of your abilities
- Continually seek the most effective ways to streamline daily activities, reduce costs or improve the quality of products and services
- Respectful of others, proactively communicating with a high degree of transparency, respect and professionalism
- Work collaboratively with others through the sharing of ideas and knowledge
Perks & Benefits:
- Health Spending & Lifestyle Accounts
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Educational Allowance for Professional Development
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Emergency Allowance for Unexpected Needs
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Free Massages at Our Student Clinic
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Discounts on College Programs & Courses
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Staff Discount in College Store
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On-Site Gym Access
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Free Parking
Qualified candidates should reply to this ad with their cover letter and resume. This position will remain open until a suitable candidate is found. We thank all applicants for their interest, but only those who meet our criteria will be contacted to continue in our process.
