Are you detail-oriented and thrive in a fast-paced automotive environment? Join us as a Warranty Administrator!
The Warranty Administrator is a critical position responsible for managing and processing warranty claims efficiently. This role plays a vital part in ensuring accurate documentation, timely submission of claims, and facilitating communication between the service department, manufacturers, and customers. The purpose of this position is to contribute to the overall efficiency of the service center, maximize warranty recovery, and uphold customer satisfaction.
ESSENTIAL DUTIES:
- Review and process warranty claims in accordance with manufacturer guidelines and policies
- Ensure accurate documentation and completeness of all required information
- Communicate effectively with manufacturers to submit warranty claims and obtain authorization
- Follow up on pending claims and resolve any discrepancies
- Maintain organized and accurate records of all warranty claims and related documentation
- Generate reports on warranty claim status and recovery
- Collaborate with service advisors to ensure accurate documentation of warranty-related repairs
- Provide guidance on warranty processes and requirements
- Verify that the parts and labor claimed in warranty submissions align with the service performed
- Ensure compliance with manufacturer warranty terms
- Maximize warranty recovery by identifying opportunities and addressing any issues affecting claim approval
- Track and report on warranty recovery metrics
QUALIFICATIONS:
- 1-2 years experience processing warranty claims, preference will be given to those experienced in an automotive dealership OEM environment
- Proficiency with DMS and office systems
- Strong organizational and multitasking abilities
- Demonstrated attention to detail
- Excellent verbal and written communication skills
- Ability to effectively communicate with diverse groups
- Proficient in analyzing warranty data and identifying trends.
- Ability to troubleshoot and resolve warranty-related issues
We’re looking for someone who thrives on accuracy and efficiency—if that’s you, apply today!
Pay: $35,360.00-$52,000.00 per year
Benefits:
- Company events
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Store discount
Application question(s):
- What Automotive OEM brand(s) do you have experience with processes warranty claims?
- What Automotive Dealer Management Systems (DMS) do you have experience with? (ie: CDK, Reynolds, etc.)
- What is your availability? Do you have flexibility to work evenings or Saturdays if needed from time to time?
Experience:
- Warrant Claim: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
