Do you thrive in a fast-paced hospitality environment and enjoy bringing events to life? Are you an organized leader who can manage multiple priorities while delivering exceptional guest experiences? We are seeking an Events Manager to oversee the planning and execution of weddings, conferences, retreats, and special events at our year-round resort.
Working closely with our Sales Manager, you will take over events once they are booked, serving as the primary point of contact for clients throughout the planning process and leading the operational execution of each event. This is a hands-on role that combines event coordination, food and beverage operations, team leadership, and exceptional guest service.
From intimate weddings to corporate conferences and holiday celebrations, you will play a key role in creating memorable experiences while ensuring every event runs smoothly and efficiently.
About Us
Located in Ucluelet on the edge of Pacific Rim National Park, Black Rock Oceanfront Resort combines rugged coastal beauty with modern comfort. Our resort offers guests a luxury West Coast experience through our oceanfront accommodations, spa, and restaurants, Big Beach Lounge and Currents. We reside within the Yuulu?ilath - Ucluelet First Nation traditional territory, of whose ancestral lands we work and play.
Why Join Our Team?
- Be part of a collaborative and supportive hospitality team.
- Work in a dynamic environment where every day is different.
- Help create memorable experiences for guests during some of life's most important celebrations and events.
- Opportunity for professional growth and development within a year-round resort operation.
- Flexible scheduling whenever business levels allow.
Key Responsibilities
- Coordinate all event details from booking handoff through event completion.
- Serve as the primary contact for clients during the planning and execution stages of their event.
- Develop banquet event orders, timelines, room setup plans, and operational details.
- Lead the execution of weddings, conferences, retreats, meetings, holiday parties, and special events.
- Coordinate with culinary, housekeeping, maintenance, front desk, and other departments to ensure seamless event delivery.
- Recruit, train, schedule, and supervise banquet and event service staff.
- Manage staffing levels, timesheets, payroll, and labour scheduling.
- Oversee banquet setups, service execution, and event breakdowns.
- Ensure food and beverage service standards are consistently maintained.
- Respond to guest requests and resolve operational issues professionally and efficiently.
- Conduct post-event reviews and identify opportunities for continuous improvement.
What We're Looking For
- A hospitality professional who enjoys leading teams and creating exceptional guest experiences.
- A highly organized individual who can manage multiple events and deadlines simultaneously.
- A strong communicator who builds positive relationships with clients, guests, and team members.
- A hands-on leader who is comfortable working alongside their team during busy service periods.
- A calm and confident problem-solver who can adapt quickly in a fast-paced environment.
- Someone who takes pride in attention to detail and operational excellence.
Qualifications
- Minimum 2 years of experience in banquet operations, food and beverage management, event management, or a hospitality leadership role.
- Proven experience leading and supervising hospitality teams while coordinating and executing weddings, conferences, banquets, or other group events.
- Strong food and beverage operational knowledge, including banquet service, staffing, scheduling, payroll administration, and labour management.
- Excellent organizational, communication, customer service, and problem-solving skills.
- Familiarity with event management, property management, or banquet management software.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
Physical Requirements
- Ability to stand and walk for extended periods.
- Ability to lift and carry up to 40 pounds.
- Ability to work in a fast-paced environment with changing priorities.
Compensation & Benefits
- Opportunity for bonus if agreed upon goals are met
- Competitive Wage based on experience, plus gratuities
- Comprehensive Benefits: Medical, Dental, Life Insurance
- Perks: Associate rates for hotel stays, volunteer support opportunities, and team enrichment events
- Professional Development: Financial support for relevant education opportunities
- Inclusive Work Environment: We value diversity and foster a welcoming atmosphere.
This job description is intended to provide an overview of the role and is not an exhaustive list of duties and responsibilities.
If you are passionate about hospitality, food and beverage operations, and creating exceptional event experiences, we would love to hear from you.
