Lougheed Hyundai is seeking an Automotive Service Administrator/Receptionist to enhance our customer-service team.* This full-time role is in Coquitlam, BC., you must be available to work on Saturdays.* This a prime opportunity to advance your career and income, while working with a supportive and experienced team.
We prefer a candidate with some experience in sales or customer service, who is interested in the auto industry, and enjoys working with customers. We offer extensive training to help ensure your success. To provide stability, we provide guaranteed compensation plus the opportunity to earn more through commissions and bonuses. Most importantly, we are looking for someone with a willingness to learn, try new things, and provide offer a high-level of service. If you have these traits, then we'll help you with the other aspects of the role. Reach out to learn more about the benefits and opportunities available with Lougheed Hyundai!
What We Offer
- Health, dental and other benefits.
- Paid vacation time.
- Career growth opportunities within our group of businesses.
- Paid training.
- Base / guaranteed pay.
- Long-term job security.
- Discounts on parts and vehicle maintenance.
- Local owners and supportive managers.
Roles & Responsibilities:
- Greet prospective customers and determine the nature of their visit.
- Direct customers to the correct department or personnel, notify the appropriate Product/Service Advisor that a customer is waiting, or introduce the customers to advisor.
- Answer basic customer inquiries and refer more extensive inquiries to the appropriate person.
- Control and track loaner vehicles and their conditions and assist in moving loaner and guest vehicles into designated areas.
- Perform customer follow up duties by phone.
- Keep customer lounge area presentable and tidy, including stocking coffee area.
- Follow company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor.
- This position will be expected to perform other duties as assigned by management.
- Lougheed Hyundai reserves the right to modify this job description as business needs require.
- Bring a positive attitude and energy
Knowledge, Skills and Abilities Required:
- 2 years of experience in customer relations
- Strong organization skills, along with ability to make sound decisions in a manner consistent with the essential job functions
- Good computer skills and ability to maintain records using a computerized appointment system
- Ability to be versatile in working with changing priorities of position responsibilities, and ability to multitask.
- Professional personal appearance.
- Customer relation skills, and ability to work well with both internal and external customers, ensuring all guests are helped.
- Exceptional interpersonal and communication skills (oral and written).
- Ability to work well with both customers and colleagues, and maintain relationships.
- Must be able to work in an active, social atmosphere without being distracted.
- Have a valid British Columbia Driver’s License Class 5 with a clean drivers abstract.
- Must be available to work SATURDAYS.
We thank all those that have applied. Only those considered for the position will be contacted.
Job Type: Full-time
Pay: From $21.50 per hour
Benefits:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
Experience:
- customer service: 2 years (preferred)
Licence/Certification:
- Class 5 Licence (preferred)
Work Location: In person
