We are looking for a candidate who has detail oriented and enjoy solving problems both imaginatively and resourcefully.
Responsibilities:
- Passionately provide technical support and build rapport with a variety of customers and their changing technical requirements;
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Handle inquiries about repair, replacement, technical problem resolution and connectivity;
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Analyze issues with telecommunication equipment and/or devices and associated desktop software;
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Trouble shoot the required resolution; including, , device functionality, device configuration, application support, software downloads, network connectivity by escalating internal, and vendor issues;
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Complete accurate transactions with a sense of urgency and an eye for detail;
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Take appropriate action to efficiently resolve issues;
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Take accountability to solve issues from beginning to end;
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Receive and incorporate feedback to improve personal and business performance;
Qualifications:
Have a Post-secondary education in a computer-related environment or comparable work experience;
Bilingual in Tamil and English is an asset
Have previous experience within a technical help desk and/or networked environment and/or customer service (preferably in a call center environment);
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Possess strong diagnostic skills with a background in Windows 98, Windows 2000 and Windows XP;
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Ability to work on a flexible schedule: days, evenings and week-ends
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Possess strong written and verbal communication skills;
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Have excellent customer service, interpersonal, communication, and organizational skills.
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Demonstrate the ability to multitask (type and talk, type and listen);
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Are able to work in a fast-paced, automated environment, and adapt to an evolving environment;
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Possess strong computer proficiency including experience using MS Windows (2000 & XP) operating systems;
Interested Candidates please apply online or email resume to
[email protected]