Overview:
We are seeking a highly motivated and experienced Hospitality Manager to join our team.
As a Hospitality Manager, you'll be working alongside a co-manager to oversee the daily operations of our establishment and above all, ensure exceptional customer service. If you have a passion for the wine and food and a strong background in hospitality management, we encourage you to apply.
The applicant must be flexible with their availability. Our business operates 364 days a year with on-site and off-site activities. Days, Nights and Holidays are all required.
Responsibilities:
- Manage all aspects of the front of the house (winery tastings, food service and special events/banquets)
- Train and supervise staff members to ensure high-quality service delivery
- Develop and implement strategies to improve customer satisfaction and increase revenue
- Monitor inventory levels and place orders as needed
- Ensure compliance with health and safety regulations
- Handle customer inquiries, complaints, and feedback in a professional manner
- Collaborate with the kitchen staff to ensure efficient food preparation and timely service
- Conduct interviews and hire new team members
- Create work schedules and assign tasks to staff members
- Maintain a clean and organized establishment
Skills:
- Strong knowledge of the wine and food industry, restaurant operations, and hospitality management
- Excellent cash handling skills
- Exceptional interpersonal and communication skills
- Ability to lead and motivate a team
- Strong problem-solving abilities
- Attention to detail and ability to multitask in a fast-paced environment
- Proficient in using hospitality management software or POS systems
If you are passionate about providing outstanding customer service, have experience in the hospitality industry, and possess excellent leadership skills, we would love to hear from you.
Join our team as a Hospitality Manager and help us create memorable experiences for our guests.
Compensation Range = Hourly Wage + Gratuities.
Job Type: Full-time
Pay: $25.00-$35.00 per hour
Benefits:
- Discounted or free food
- On-site parking
- Store discount
Application question(s):
- Do you have Winery experience?
Education:
- Secondary School (required)
Experience:
- Hospitality Management: 3 years (required)
Language:
Licence/Certification:
- Smart Serve (required)
- Class G Licence (required)
Work Location: In person
