Full-Time Receptionist (30 Hours/Week)
Pay: $18.00–$21.00 per hour
Mahogany Physiotherapy & Massage is looking for a friendly, organized, and customer-focused Receptionist to join our growing team.
This position is approximately 30 hours per week and includes a combination of morning and evening shifts. As the first point of contact for our clinic, you'll play an important role in creating an exceptional experience for our patients while supporting our physiotherapists, massage therapists, chiropractors, and administrative team.
If you thrive in a fast-paced environment, enjoy helping people, and take pride in staying organized, we'd love to hear from you.
Key Responsibilities
- Welcome patients with a warm, friendly, and professional attitude
- Answer phones and respond to emails and patient inquiries
- Schedule and manage appointments using our clinic software (Janeapp)
- Process patient payments and submit direct billing claims to extended health insurance providers, as well as manage billing for Motor Vehicle Accident (MVA), Workers' Compensation Board (WCB), and private-pay patients.
- Assist patients with insurance, WCB, and MVA paperwork and processes
- Follow up with patients regarding appointments and patient satisfaction
- Promote clinic services and educate patients about available treatments
- Manage the clinic's daily laundry, including washing, drying, folding, and restocking massage linens and physiotherapy towels throughout the day.
- Assist with light cleaning duties, shared among the reception team, to help maintain a clean and welcoming clinic environment
- Keep reception and common areas tidy and organized throughout the day
- Provide administrative support to the clinical team
- Perform other duties as required to support the smooth operation of the clinic
What We're Looking For
- Minimum 1 year of reception or administrative experience (healthcare experience is an asset)
- Excellent computer skills and the ability to learn new software quickly
- Experience with JaneApp is an asset
- Strong organizational and multitasking abilities
- Outstanding customer service and communication skills
- Professional, dependable, and detail-oriented
- Ability to work efficiently in a busy, team-oriented environment
- Willingness to learn clinic procedures, including insurance billing, WCB claims, and MVA claims
Qualifications
- Strong interpersonal and organizational skills
- Friendly, professional telephone manner
- Experience operating a multi-line phone system
- Proficiency with Microsoft Office (Word, Outlook, Excel)
- Ability to work independently and as part of a team
Schedule
- Approximately 30 hours per week
- Mix of morning and evening shifts
- Some flexibility to cover vacation or sick shifts when needed is considered an asset
- Extra hours or coverage may be available at our Chaparral clinic close by
Why Join Mahogany Physiotherapy & Massage?
At Mahogany Physiotherapy & Massage, our mission is to improve quality of life by providing exceptional care in a safe, friendly, and welcoming environment. We value teamwork, professionalism, and providing an outstanding experience for every patient who walks through our doors.
If you're looking for a rewarding role where you can make a difference every day while working with a supportive team, we'd love to hear from you.
Learn more about us at: mahoganyphysio.com
Job Type: Full-time
Pay: $18.00-$21.00 per hour
Benefits:
- Dental care
- Extended health care
- On-site parking
Flexible language requirement:
Experience:
- clinical reception: 1 year (required)
Work Location: In person
