NEW OPPORTUNITY:
NIGHT AUDITOR/ GUEST SERVICES AGENT
The Night Auditor will work diligently to ensure the quality, cleanliness and service of the property are consistently maintained. He/she must be committed to the achievement of professional work standards and demonstrate a positive, proactive approach to empowered decision making in relation to guest care and contribution to room revenue.
This position requires the ability to be flexible with hours of work, as shifts will include early mornings, late evenings and weekends. The successful candidate must be able to work overnight shifts.
RESPONSIBILITIES:
- Perform check-ins and checkouts, paying special attention to accuracy and detail
- Ensure each guest has received exceptional service
- Handle all guest requests in an expedient and professional manner. Ensure special requests are dealt with appropriately
- Positively respond to guest queries/complaints and requests, providing positive solutions and ensuring follow-up
- Provide guests with the necessary information that may include restaurant recommendations, driving directions, assistance to local services and transportation alternatives
- Operate the front desk equipment such as the reservation system, hotel switchboard, calculator, copier and key card machines
- Complete assigned tasks and paperwork as delegated by management team. This may include some accounting, basic data analysis and processing
- Balance end of day transactions in PMS with POS
- Prepare daily reports for onsite managers and head office
- Maintain cleanliness of workspace
- Ensure full completion of all duties, providing a smooth transition between shifts through effective teamwork
QUALIFICATIONS:
Experience Required
- 1-2 years of experience in a customer service-oriented role
- Previous hospitality experience an asset
- Proficiency with Microsoft Office programs such as Word and Excel
- Familiar with general office equipment such as photocopiers, scanners etc.
Mission Critical Competencies
- Ability to troubleshoot, strong problem-solving skills
- Ability to work independently or under minimal supervision
- Ability to demonstrate being a team player
- Excellent customer service and interpersonal skills
- A fun, positive attitude with a sense of humour
Desired Education
- A High School Diploma or GED required
TO APPLY:
Please apply online through indeed or submit your resume in person. We thank all applicants for their submissions, but only those deemed qualified by our hiring manager will be contacted.
Job Types: Full-time, Part-time, Contract
Work Location: In person
