Ronnie’s Generator Service Ltd. has been servicing generators in the field for over 40 years. Our sister company, Paramount Power Systems Ltd. designs, sources, assembles and sell generators for the commercial/industrial/institutional market in Canada for 25 years. Our success comes from our diverse and talented team of over 80 people. As we continue to experience a period of growth, our company is excited to welcome new team members that share our passion for success and provide the best life safety equipment/backup generators to the marketplace.
As our company is continuing to grow, we are currently seeking a second Account Manager and Estimator to join our growing team.
Job Title: Account Manager and Estimator
Location: Mississauga Office (In person)
Vacant Position: Permanent, Full Time
The candidate will perform the following job duties:
- Maintain accurate and up-to-date records within CRM systems to track customer site
- Collaborate cross-functionally with internal teams to ensure seamless customer onboarding and high levels of satisfaction.
- Proactively monitor and follow up on renewals, estimates, and quotes through multiple communication channels until final customer decisions are reached.
- Generate and manage contract quotes through the ERP system, while supporting clients with new maintenance contract requests.
- Prepare accurate, detailed proposals and responses to secure profitable service agreements.
- Partner with the Finance department to facilitate the setup and processing of new customer contracts.
- Interpret project requirements and translate them into comprehensive and competitive service estimates.
- Clearly communicate and justify service estimates to clients, outlining scope, inclusions, and exclusions.
- Coordinate with internal teams, subcontractors, and external suppliers to gather required information and pricing for estimates.
- Build and maintain strong, executive-level relationships with both new and existing customers.
- Travel occasionally to customer sites and industry tradeshows to support client engagement and business development efforts.
- Provide WSIB Clearance Certificates to customers upon request, ensuring compliance and documentation accuracy.
- Act as the primary point of contact for assigned client accounts, fostering strong and lasting relationships.
- Respond promptly and professionally to customer inquiries, concerns, and service requests.
- Enhance client satisfaction through proactive communication, ongoing support, and regular follow-ups.
- Resolve customer issues efficiently while maintaining a positive customer experience.
- Coordinate internal resources to meet client expectations and service requirements effectively.
- Conduct regular client check-ins to identify opportunities for service improvements and account growth.
- Maintain comprehensive documentation of customer interactions, account activity, and issue resolutions.
- Track customer feedback and recommend improvements to enhance service delivery and customer satisfaction.
- Drive high customer retention through relationship management and effective problem resolution.
- Prepare account renewals, service updates, and repair quotes in alignment with customer needs.
- Achieve customer satisfaction, retention, and account growth objectives.
- Meet customer satisfaction, retention, and account growth targets.
* Other duties as assigned.
The successful candidate will also obtain the following qualifications & skills for the position:
- Construction Estimate or Construction Management Certificate or similar educational background.
- Experience with ERP systems. Experience with FieldBoss/BigChange/SAP is an asset.
- 5+ years experience in similar role.
- Experience with generators is an asset.
- Awareness of TSSA, CSA rules and regulations is an asset.
- Attention to detail and time management skills.
- Strong analytical and problem-solving skills, with a focus on quality and efficiency.
- Excellent communication and interpersonal skills.
- Outstanding business acumen with an ability to work with all levels of the organization.
- Go-getter attitude equipped with a specialty in and building & maintaining long-term relationships with customers and suppliers.
- Goal-oriented, energetically focusing efforts on meeting priority objectives.
- Proven skills at establishing and building key business partnerships both externally to drive revenue and internally to optimize effectiveness and efficiency.
- Must hold a valid G Class driver’s license with access to reliable transportation.
- Willing to travel.
- Excellent mathematical aptitude.
- Strong organizational skills.
- Ability to work collaboratively with team members.
- Reliable; excellent punctuality.
- Ability to meet deadlines.
- Ability to work in a fast-paced environment.
- Proficient with Excel, Word, PowerPoint and Outlook software.
- Proficiency in English, both written and verbal.
* Please provide your salary expectations. *
Ronnie’s Generator Services Ltd. and Paramount Power Systems Ltd. is an equal opportunity employer. Our Company is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). Applicants are asked to make their needs/requirements, for the purpose of accommodation under AODA, known to Human Resources when they are contacted for an interview.
We thank all applicants; however, only selected candidates will be contacted for an interview.
Job Types: Full-time, Permanent
Pay: $60,000.00-$85,000.00 per year
Benefits:
- Company events
- Dental care
- Employee assistance program
- On-site parking
- Paid time off
- RRSP match
Application question(s):
- What are your salary expectations for this role?
- How many years of related experience do you obtain?
Work Location: In person
