Job description:
Job Summary:
The Operations Manager will support daily branch operations, ensure high levels of customer satisfaction, and assist in driving business growth. This role requires strong leadership, problem-solving skills, and the ability to work in a fast-paced environment.
Key Responsibilities:
- Assist in managing day-to-day rental operations
- Supervise and support front-line staff
- Ensure excellent customer service and handle escalations
- Monitor vehicle availability, fleet status, and maintenance coordination
- Support sales efforts and drive revenue growth
- Ensure compliance with company policies and procedures
- Prepare reports and assist with operational analysis
- Help achieve branch targets and performance goals
Requirements:
- Previous experience in car rental industry is an asset
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Fluent in French (mandatory)
- Good command of English
- Ability to multitask and work under pressure
- Basic computer skills (knowledge of systems/reporting tools is a plus)
Work Conditions:
- Rotational shifts (including weekends and holidays)
- 4-month probation period
Compensation & Benefits:
- Salary: Upto $60,000 per year
- Performance-based incentives (target achievement bonus)
Pay: $60,000.00 per year
Work Location: In person
