This position requires in-person collaboration up to five days a week. This arrangement is subject to change based on business requirements.
Why WestJet:
Since our story took off in 1996, WestJet has strived to enrich the lives of everyone in our world; a career with us is no exception. We’re proud to be one of Canada’s most admired and respected corporate cultures and continuously aim for the highest standards of service and success.
Join us, this is where your career story takes off.
Position Summary:
WestJet is transforming its Human Capital Management (HCM) landscape from multiple legacy systems to a unified, cloud-based platform centered on Dayforce. The Intermediate Analyst, People Technology plays a key role in the maintenance, sustainment, reliability, and continuous evolution of WestJet’s People Technology platforms by supporting both day-to-day operations and the ongoing transformation by administering, sustaining, enhancing, troubleshooting, and continuously improving HCM technology services.
This role combines HCM platform support, service delivery, configuration, release validation, reporting and analytics, incident/problem management, and continuous improvement activities. The successful candidate will work across both legacy and future-state platforms, helping translate business requirements into technology solutions while supporting the migration of capabilities to Dayforce.
The Intermediate Analyst is a technical and functional resource within an operational delivery team that supports both day-to-day business operations and WestJet's HCM transformation program. The role partners with internal stakeholders, including HR, Payroll, Finance, and business leaders, as well as vendors and technology teams, to support current-state systems, implement new capabilities, and help transition processes from legacy platforms to Dayforce.
Key Deliverables & Responsibilities:
HCM System Administration, Configuration and Support
- Support HCM system-related enhancements, processes, configuration, troubleshooting, testing, and operational activities.
- Administer and support Dayforce and related People technology platforms, integrations, reporting solutions, and downstream systems.
- Maintain the integrity and accuracy of employee and organizational data across supported platforms.
- Investigate and resolve issues impacting employee records, workflows, reporting, payroll processing, time management, and downstream systems.
- Participate in payroll validation, year-end processing, legislative updates, and compliance initiatives.
- Support, monitor, troubleshoot, and improve integrations, APIs, file interfaces, and data flows between Dayforce, JD Edwards (JDE), and other related systems.
- Develop, maintain, and troubleshoot reports, dashboards, data extracts, and analytics solutions supporting HR and Payroll operations.
Testing & Service Delivery
- Support incident, problem, change, and release management in accordance with established ITSM processes.
- Perform root cause analysis, testing, release validation, and implementation support for system changes and enhancements.
- Analyze business processes and provide recommendations on how requirements should be configured as capabilities transition from legacy platforms into Dayforce.
Process Improvement & Documentation
- Identify opportunities to improve technology solutions, business processes, reporting, and user experience.
- Develop and maintain operational documentation, knowledge articles, support procedures, and testing materials.
- Support migration, modernization, and continuous improvement initiatives as capabilities transition from legacy systems to Dayforce.
Stakeholder Collaboration & Agile Delivery
- Partner with HR, Payroll, Finance, IT teams, vendors, and business stakeholders to support delivery and operational success.
- Participate in Agile delivery activities including backlog refinement, sprint planning, estimation, testing, and delivery of prioritized work.
- Participate in on-call support rotations and provide after-hours support for critical business processes as required.
Experience & Qualifications:
Required
- Bachelor's degree in Computer Science, Information Technology, Business Technology Management, Human Resources Information Systems, Business Administration, or a related field.
- 3+ years of experience supporting SaaS-based HCM, HRIS, payroll, or workforce management platforms within an operational support, product delivery, or DevOps environment (e.g., Dayforce, JD Edwards Payroll, SAP SuccessFactors, UKG/Kronos, or similar enterprise solutions).
- Experience developing reports, dashboards, and analytics solutions using data from multiple systems.
- Experience with Agile delivery, ServiceNow, Jira, Azure DevOps, SQL, Power BI, or similar tools.
- Knowledge of Canadian payroll processes
- Experience with incident management, problem management, root cause analysis, and operational support.
- Experience translating business requirements into system or process solutions.
- Experience participating in system testing, user acceptance testing, and release activities.
- Strong analytical, troubleshooting, and problem-solving skills.
- Excellent time management and organizational skills with the ability to manage competing priorities.
- Strong written and verbal communication skills.
Preferred
- Hands-on experience supporting Dayforce Core HR, Reporting, Payroll, Security, Position Management, or Time Management.
- Experience supporting JD Edwards (JDE) Payroll and payroll-related integrations.
- Experience supporting HCM transformation or cloud migration initiatives.
- Dayforce certification or related HRIS certifications considered an asset.
The benefits of being a WestJetter:
WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:
- A fun and friendly culture with colleagues who work together to win
- Travel privileges for you and your family, effective from your start date
- Savings and Benefit programs that are flexible to meet your specific needs
Think we’re a great fit? Apply now!
About WestJet Group of Companies
WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Since the Sunwing Airlines integration in 2025, more than 15,000 WestJetters support nearly 200 aircraft and connect guests to our global network of more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia. The WestJet Group is a major Canadian employer and includes WestJet Airlines, WestJet Encore and Sunwing Vacations Group. We’re Canada’s leading value airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.
Our safety promise
At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. Safety and security are shared responsibilities all team members are expected to use safe work practices to ensure their well-being and the safety of others. WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as Safey-Sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.
Our commitment to diversity, equity and inclusion
We embrace what makes each of us unique, and what makes us uniquely WestJet. We welcome diverse skills, experiences and backgrounds so if you're passionate about this role, we encourage you to apply – even if you don't meet every qualification listed. WestJet is committed to inclusiveness, equity and accessibility throughout the selection process. If you require accommodation at any stage, please contact our Talent Acquisition team at
[email protected].
We value the time and effort you put into your application. Our recruitment process is highly competitive and while every applicant will receive communication regarding their application status, only those selected to move forward will be contacted with next steps. If this role isn’t the right fit, we encourage you to explore future opportunities with us.
For more information about everything WestJet, please westjet.com/aboutus.
If you wish to withdraw your application or request that your personal information be deleted, please contact us at
[email protected].
