Come GROW with Us!
Laserbody MD is the leader in cosmetic dermatology and wellness, with award-winning clinics across the GTA. We are more than a medical spa - we’re an ethical medical group that values our patients and team members. Learn more at LaserbodyMD.ca.
We live by our company values and pride ourselves on creating a supportive environment for both our clients and employees. As part of our team, you’ll enjoy health benefits, professional development opportunities, and the chance to grow with a company that’s setting the standard in the industry.
Position Overview
We’re seeking a dynamic Call Centre Manager to lead our call centre team at our Brampton head office. The call centre is a critical part of our operation, handling inbound inquiries and outbound calls to book consultations at our clinics. If you’re passionate about sales, customer service, and making people look and feel their best, we want you on our team!
Primary Responsibilities
As a Call Centre Manager, you will:
- Lead and Inspire: Provide strong leadership to the call centre team, onboarding and training new agents as needed.
- Drive Results: Motivate the team to meet and exceed weekly and monthly sales quotas.
- Deliver Excellence: Ensure every client receives exceptional service, maintaining professionalism and empathy at all times.
- Ensure Compliance: Oversee adherence to regulations and best practices for call centre operations.
- Manage Systems: Communicate system updates effectively and involve stakeholders to keep everyone informed.
- Foster Growth: Coach and mentor team members, helping them build their skills and achieve their goals.
- Problem Solve: Address challenges with creative thinking and maintain a level-headed approach under pressure.
Key Qualifications
- Proven talent for sales and leadership.
- A passion for the beauty and wellness industry.
- Exceptional interpersonal and communication skills (both written and verbal).
- Ability to multitask and make quick, effective decisions.
- Previous managerial experience, preferably in a call centre or similar environment.
- Strong organizational, data entry, and training skills.
- Polite, professional, and results-driven demeanor.
Why Join Laserbody MD?
- Be Part of a Winning Team: Work for an award-winning leader in cosmetic dermatology and wellness.
- Enjoy Great Perks: Health benefits, professional development opportunities, and a supportive work environment.
- Advance Your Career: Join a company committed to helping you grow professionally and personally.
Location: This position is based at our head office in Brampton at 160 Main St. South.
How to Apply
If this opportunity excites you, we want to hear from you! Please submit your resume and a cover letter detailing your experience and why you’re the ideal fit for this role.
Note: All qualified applicants will be considered; however, only those selected for an interview will be contacted.
Job Type: Full-time
Pay: From $1.00 per year
Benefits:
- Dental care
- Extended health care
- Flexible schedule
- On-site gym
- On-site parking
- Paid time off
- Store discount
- Vision care
- Wellness program
Application question(s):
- What is your salary expectation?
Work Location: In person
