Job Summary
We are seeking a dedicated and experienced Shift Manager to oversee daily operations in our fast-paced environment. The ideal candidate will possess strong leadership skills and a passion for providing exceptional customer service. As a Shift Manager, you will be responsible for ensuring smooth operations, managing staff, and maintaining high standards of hospitality within our establishment.
Duties
- Supervise and coordinate daily activities of staff to ensure efficient service delivery.
- Train, mentor, and evaluate team members to enhance performance and foster a positive work environment.
- Manage customer interactions, addressing inquiries and resolving complaints to ensure satisfaction.
- Oversee cash handling procedures, ensuring accuracy in transactions and adherence to financial policies.
- Maintain cleanliness and organization of the bowling alley, including kitchen areas.
- Assist in inventory management, ordering supplies, and minimizing waste.
- Implement health and safety regulations while promoting a culture of safety among staff.
- Collaborate with upper management to develop strategies for improving service quality and operational efficiency.
Qualifications
- Previous experience in a restaurant or hospitality industry is preferred.
- Strong background in customer service with excellent communication skills.
- Knowledge of food service operations, including kitchen management and bartending is an asset.
- Ability to handle cash transactions accurately and efficiently.
- Proven problem-solving skills with the ability to remain calm under pressure.
- Flexibility to work various shifts, including evenings, weekends, and holidays as needed.
- A passion for hospitality and commitment to delivering an outstanding guest experience.
Join our team as a Shift Manager where you can utilize your skills in leadership and customer service while contributing to a vibrant work environment!
Job Types: Full-time, Part-time
Pay: From $17.00 per hour
Benefits:
- Discounted or free food
- On-site parking
- Store discount
Education:
- Secondary School (required)
Experience:
- Customer service: 1 year (preferred)
- Supervisor: 1 year (preferred)
Licence/Certification:
Work Location: In person
