A&W Restaurants in Chilliwack, BC, is looking for a permanent full-time Restaurant Manager to start immediately.
Compensation Starting: Base salary negotiable depending upon experience and/or completion of in-house training.
ROLE
The Restaurant Manager is responsible for all aspects of restaurant operations including the quality and consistency of the customer experience, adherence to A&W standards, Provincial WCB, Employment and Health Regulations, the development of a motivated and productive team of employees, and ultimately, the growth and profitability of the business. The Manger will be scheduled in positions, working ‘hands-on’ alongside the team members.
RESPONSIBILITIES
Operations
- Balance key goals – high quality, speed of service and cost control through effective management of the operating system.
- Responsible for weekly P&L statement of cost of goods, labour costs and direct expenses.
- Maintains A&W standards and conducts Performance reports regularly; recognizes areas for improvement and acts where improvement is needed.
- Schedules staff, including self, to operational positions and shift roles.
- Makes sure all equipment and facilities are in good condition, and plans for maintenance and repairs.
- Working knowledge of climate goals, ensuring they are practiced daily.
Human Resources
- Recruits and hires hourly staff (Makes hiring decisions for supervisory and assistant manager positions in conjunction with the Area Manager and HR).
- Trains, develops, confronts poor performance and terminates staff.
- Leads meetings.
- Ensures staff safety and a healthy, motivating work environment applying Daily Climate.
- Documents critical incidents and reports them to key individuals.
- Ensures monthly Health and Safety meetings walk through are completed and takes corrective action.
- Has knowledge of HR policies and makes sure they are enforced.
Financial
- Completes daily, weekly, and period accounting administration.
- Manages inventory control, ordering, cost control and weekly inventory counts.
- Applies cash and food cost management principles.
- Ensures restaurant profitability by managing costs to set thresholds and goals for profitability.
Customers
- Ensures that cleanliness standards and safe food handling practices are met.
- Ensures high level of service to guests through efficient preparation, stocking, and staff positioning, including self.
- Responsible for all local store marketing.
- Manages accidents or complaints, implementing service recovery program.
- Ensures teams appearance is to standard.
QUALIFICATIONS
- Strong interpersonal skills and proven leadership with supervisory experience
- Expertise in all restaurant positions
- Knowledge of restaurant Operating Systems
- Complete knowledge of Operating Standards
- High interest in developing others
- Ability to do accounting and manage administrative aspects of the operation
PREFERED SKILLS
- Acceptable oral and written business communication skills
- Competency in Windows 10 and Microsoft Office applications, including Word, Excel, and Outlook
- Ability to give presentations
- Ability to build and maintain positive relationships with colleagues and suppliers
ADDITIONAL NOTES
Physical Demands
- Standing and walking for extended periods
- Some heavy lifting
HOW TO APPLY
Please ensure that you are providing a current resume with pertinent work experience.
Education:
- Secondary School (preferred)
Experience:
- Retail Management: 1 year (preferred)
Pay: $50,000.00-$55,000.00 per year
Work Location: In person
