Customer Service Representative (CSR)
Hammond Paper Company, a leading Canadian paperboard distribution and converting company based in Vaughan, Ontario, is looking for one dynamic individual to work closely with its President and customer service and operations team to exponentially grow the business. The candidate would aid in the customer service and order processing group, but would sometimes help with other aspects of the business, including operations, sales, marketing and accounting support.
Duties and Responsibilities
- Handle customer inquiries, often within a time limit to ensure the customer is satisfied.
- Learn to identify customer needs or desires in order to recommend the appropriate product or service.
- Learn the software systems used by the company to be able to communicate effectively with incoming inquiries.
- Process orders and customer requests.
- Work with colleagues when necessary to resolve customer complaints.
- Provide feedback to other departments to help improve sales, marketing, and business processes.
- Learn about the products to be able to answer any questions from customers.
- Run basic reports from the company’s computer systems
- Support the President and various internal teams as necessary
Skills & Requirements
- Strong written and verbal communication skills (in English; French is an asset also though)
- Attention to detail
- Ability to multitask
- Strong math skills
- Strong organizational skills to be able to keep up with various customer needs and conduct follow-ups in a timely manner
· Ability to understand and work with our internal computer system (Spire) and strong working knowledge of Microsoft Word and Excel
- Adaptability and flexibility in order to deal with different customers and needs in a short period of time
- Quick learner, ability to think on your feet and take initiative
Job Types: Full-time, Permanent
Benefits:
- Dental care
- Extended health care
- On-site parking
- Paid time off
Education:
- Secondary School (required)
Experience:
- customer service: 4 years (preferred)
Work Location: In person
