Why Join Us?
WAVES is a beautiful facility that provides emergency and specialty care on the Westshore in Victoria, BC. Our team includes board-certified specialists and contemporary technologies to help furry felines and canines spring back to health. We pride ourselves on providing the best quality care to our patients and are the place to be if you are committed to serving animals who require critical care and attention. Surrounded by experts and specialists in the various areas of the profession, it can serve as a place for you to develop and level up your career.
Located in the capital city of Victoria, British Columbia, WAVES can be your ideal workplace. Sitting on the southern end of Vancouver Island, the city is known for its outdoor activities. If you are a social butterfly and enjoy the outdoors, you will love it down here. With its perfect mix of city life and nature, you are sure to find activities on your off-days.
Job Overview: As a Client Services Representative at WAVES Veterinary Emergency and Specialty Hospital, your primary responsibility will be to provide exceptional customer service and support to clients and their pets during their visits to the hospital. You will serve as the primary point of contact for clients, helping them navigate the hospital's services, addressing their inquiries, and ensuring a positive and smooth experience throughout their visit.
Responsibilities:
- Client Communication
- Patient Check-in and Check-out
- Billing and Insurance
- Client Education
- Administrative Support
Requirements:
- Weekend and Overnight availability is required
- Previous experience in customer service or a similar client-facing role is preferred.
- Strong communication skills, both verbal and written, with an empathetic and patient approach to customer service.
- Ability to multitask effectively in a fast-paced environment, prioritizing tasks while maintaining a high level of attention to detail.
- Proficiency in computer systems and software applications, including appointment scheduling, billing, and electronic medical records.
- Knowledge of veterinary medical terminology and procedures is an asset but not mandatory.
Job Types: Full-time, Permanent
Pay: From $23.00 per hour
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Vision care
Application question(s):
- Are you able to work full time, including overnights?
- While a love for animals is important, we want to know: what specifically interests you about working in emergency veterinary medicine? Only candidates who provide a clear and thoughtful response will be considered.
Education:
- Secondary School (required)
Experience:
- Customer service: 1 year (required)
Work Location: In person
