Our midwifery clinic in SE Calgary is seeking an experienced, grounded, and compassionate Practice Operations Coordinator to help care for the systems and people that make our work possible.
This role is ideal for someone who finds meaning in holding the structure behind the scenes — creating calm, clarity, organization and consistency so that midwives, staff, students, and clients feel supported, informed, equipped, respected, and well cared for.
About Our Clinic
We are a collaborative, community-based midwifery practice grounded in informed choice, relationship centered care, and respect for the profound transitions of pregnancy, birth, and the postpartum period. We value equity, thoughtful communication, and doing our work with integrity.
About the Role
The Practice Operations Coordinator is a central and trusted member of our administrative team. They steward the day‑to‑day operations of the clinic, support administrative staff, manage systems and finances, and help ensure our clinic runs smoothly and sustainably.
This role requires strong organizational skills, clear communication, flexibility/adaptability, proactive thinking, sound judgment, discretion, and an appreciation for both the practical and relational aspects of Midwifery care.
How to Apply
Please send your resume, a brief cover letter and a maximum 3 minute long video of yourself answering the following questions:
- What draws you to this role and to supporting a midwifery practice specifically? What about this kind of work feels meaningful to you?
- Tell us about a time you noticed something wasn’t quite right with billing, scheduling, reporting, privacy etc.. How did you handle it?
- What tools, systems, or habits help you stay organized, adaptable and help you communicate clearly?
Email your submission to: [email protected]
What You’ll Be Responsible For:
- Supporting the smooth daily functioning of the clinic
- Supervising and supporting front‑desk and administrative staff
- Maintaining schedules, workflows, and operational systems
- Gathering, compiling and disseminating rotational schedules for all midwives practicing at the clinic
- Overseeing and approved billing and contractor invoicing
- Payroll coordination, and financial processes
- Working closely with the practice lead/clinic owner to support daily functions as well as long term planning and problem solving
- Potential involvement in the on-going development and implementation of an alternative practice model branch of services
- Supporting midwives with Alberta Health billing and reporting systems
- Ensuring privacy, confidentiality, and regulatory compliance and reporting
- Coordinating meetings, communications, and internal projects
- Helping cultivate a welcoming, organized and inclusive clinic environment
- Developing/maintaining relationships with vendors, providers, community resources and governing bodies
- Sourcing, ordering and maintaining inventory of clinical and administrative supplies and supports
- Managing space rental bookings and payments
- Maintaining and updating the practice’s website and social media accounts
- Maintenance, troubleshooting and further development of Aurora’s internal intranet resources
- Interfacing with our benefits provider to coordinate annual renewal implementation and communication
- Acting as a troubleshooting resource for internal systems (EMR, scheduling system, client tracking system etc…)
- Creation, management and dissemination of internal policy documents
- Creation of both provider-facing and client-facing signage and communication as needs arise
- Distillation and dissemination to practitioners of cyclical client feedback and assistance in navigation of complaints or issues.
- Management and administration of email accounts for all clinic personnel
- Contract monitoring, coordination and renewal with midwives and support staff
Who We’re Looking For:
- You have experience managing an office or clinic, ideally in healthcare
- You are highly organized, reliable, and able to manage multiple priorities
- You communicate clearly and kindly, even when things are complex
- You handle confidential and sensitive information with care and integrity
- You value collaboration and enjoy supporting others in their work with an ability to appreciate the nuances of each contractor’s style of communication/practice
- You are a proactive thinker, able to foresee needs and mitigate potential complications in advance
- You are interested in and passionate about midwifery care
- You are flexible and able to pivot easily while attuning to the needs of others
- You are self-motivated and industrious
- You are solution minded; both short and long-term
- You are looking for a long-term fit, career-wise
- Competency with the following programs will be considered as an extremely strong asset:
Accuro – Electronic Medical Record software
Jane – scheduling software
CODA – information management software
Microsoft 365 Suite (notably, Outlook and Sharepoint)
WordPress – website editing software
Canva – digital design tool
Experience working in the context of midwifery, women’s health, or reproductive healthcare is a HIGHLY desired asset, but not expressly required.
What Aurora Offers:
- Meaningful work that directly supports community‑based midwifery care
- A respectful, collaborative workplace grounded in trust and shared values
- Flexibility in scheduling where possible, with an understanding that life, caregiving, and rest matter
- A leadership team that values sustainability and realistic workloads
- Autonomy and responsibility within a supportive, communicative environment
- A role where your organizational and relational labour is seen and appreciated
- Opportunities to grow with the clinic and contribute to its ongoing evolution
- Competitive compensation
- A work culture that recognizes the emotional and practical realities of reproductive healthcare
Why This Role Matters
The Practice Operations Coordinator plays an essential role in creating the conditions that allow midwives to practice well and clients to feel supported. This is meaningful, relational work that contributes directly to the quality and sustainability of care in our community.
Position Type: 30-37.5 hrs/week, in-clinic (occasional off-site errands/meetings and the potential for flexibility with work from home days)
Expected Start Date: July 27, 2026
Rate of Pay: $24-$28/hour
Pay: $24.00-$28.00 per hour
Application question(s):
- Please describe your knowledge and experience with midwifery
Work Location: In person
