Position Summary:
As the Order Entry Clerk for Stainless Process Equipment (SPE), you will be responsible for accurately entering, reviewing, and processing sales orders while coordinating with internal teams to ensure timely fulfillment. You will work closely with the sales, manufacturing, and shipping departments to maintain order accuracy and track the availability of each product. Responsibilities include, but are not limited to: collecting orders via phone, email, and paper, clarifying potential discrepancies between Sales and customers, and following all orders through to fulfillment.
Responsibilities:
Order Processing and Data Entry:
- Accurately enter customer orders into the Company's order entry system.
- Verify order details, including part numbers, quantities, pricing, and customer information.
- Ensure all required documentation (purchase orders, contracts, and special requests) is properly recorded and filed.
- Process changes, cancellations, and returns as requested by customers and authorized by management.
Customer Service and Communication:
- Answer calls promptely, professionally, and listen attentively to customers to best understand and fulfill their needs.
- Be proactive in resolving customer issues quickly, including a follow-up to verify that committments have been met.
- Respond to customer inquiries regarding order status, shipping details, and product availability.
- Communicate with customers to resolve discrepancies or clarify order details.
- Provide confirmation and follow-up on orders to ensure accuracy and fulfillment.
Coordination and Collaboration:
- Work closely with the sales, manufacturing, and shipping departments to ensure timely order processing and shipments.
- Coordinate with purchasing and inventory teams to confirm stock availability and lead times.
- Assist with tracking shipments and resolving delivery issues with carriers.
Administrative and Support Tasks:
- Maintain accurate and up-to-date records of customer transactions.
- Process invoices and credit-card payments.
- File documents.
- Assist in generating reports related to order processing and inventory levels.
- Support the Sales and Customer Service teams with administrative tasks, as needed.
REQUIRED:
- Order Entry Experience (2 years, preferred).
- Customer-Facing Experience (2 years, preferred).
- Microsoft Office Experience (2 years, preferred).
Job Types: Full-time, Permanent
Pay: $40,000.00-$50,000.00 per year
Benefits:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- RRSP match
Application question(s):
- Please write a brief summary of why you would be the best candidate for this role. What makes you stand out among the other applicants? Failure to complete this portion may result in removal from consideration.
Experience:
- Order Entry: 2 years (preferred)
- MS Office: 2 years (preferred)
Location:
- Oakville, ON L6L 6R2 (preferred)
Work Location: In person
