INVIXIUM is seeking a Technical Trainer to join our Technical Services team. In this role, you will be responsible for developing and delivering technical training programs to our partners and customers to equip them with the skills needed to install, maintain, and troubleshoot Invixium products and solutions. The ideal candidate will have a strong background in biometrics technology, coupled with exceptional communication skills in English (fluent) and a genuine passion for developing and delivering specialized technical training programs.
Invixium provides end-to-end biometric access control, workforce, and visitor management solutions. Our devices capture accurate data which is used to perform intelligent analytics and generate meaningful, user-friendly dashboards to help businesses of all sizes become more productive and secure. We are looking for someone curious, driven, and passionate to join our team and help us continue innovating in the biometric security field.
Under the supervision of the Manager, Technical Services, the duties and responsibilities of the Technical Trainer include:
- Develop and deliver comprehensive training programs for Invixium’s biometric security solutions
- Conduct engaging and interactive training sessions for partners, system integrators, installers, and end-users, both onsite and virtually
- Create training materials, including presentations, manuals, videos, and instructional materials, to support various learning style
- Assess training needs and certification requirements
- Collaborate with Engineering and Sales teams to ensure training content aligns with product updates, new releases, and industry trends
- Provide technical support and guidance to customers and partners during and after training sessions to ensure successful implementation and utilization of Invixium’s solutions
- Continuously assess and improve training programs based on feedback, regulatory requirements, industry best practices, and evolving customer needs
- Stay up to date with advancements in biometric security technologies and industry regulations to maintain a deep understanding of the field
- Ensure clear communication with customers and adherence to defined procedures, policies, and best practices
- Travel domestically and internationally as needed to deliver training sessions and support business initiatives
- Audit customers’ training/certification data to ensure the accuracy of information
- Bachelor’s degree in Computer Science, Engineering, or related field. Master’s degree is a plus
- Minimum of 5 years of experience in the biometric security industry, with a focus on training and education
- Proven track record of developing and delivering technical training programs for diverse audiences
- Proficiency in video recording and editing software (Adobe Premier Pro, Adobe After Effects, Apple iMovie, Camtasia) and other tools (MS Powerpoint, Zoom & Teams Webinar) with demonstrated experience in producing engaging and informative content
- Strong understanding of biometric security concepts, including access control, workforce, and visitor management applications
- Excellent communication and presentation skills in English (fluent), with the ability to convey complex technical concepts in a clear and understandable manner
- Demonstrated ability to work independently and collaboratively in a fast-paced, dynamic environment
- Willingness to travel frequently, including both domestic and international travel
- Extensive customer-facing experience and strong customer-service background
- Strong continuous improvement mindset, strong leadership impact
- Must be able to work well with others, including in high-pressure situations, with a professional demeanor
- Project management skills
- Strong work ethic and organizational habits, must possess a high attention to detail
- Ability to prioritize work activities to desired business goals
- Knowledge and mastery of computer applications
- Positive attitude: you are punctual, flexible, and adaptable
Headquartered in Toronto, Canada, with presence in India, the Middle East, UK, USA, Latin America, and Africa, Invixium manufactures biometric security solutions utilizing face recognition for access control, workforce, and visitor management. Our fully integrated hardware, software and mobile solution provides meaningful analytics to enterprises and industries for increased security, safety, and productivity. With sales exceeding tens of thousands of products in over 60 countries and deployments at major enterprises and industries across a broad spectrum of verticals, Invixium strives to provide industry-leading biometric solutions that are not only visually stunning, but also intuitive for ease of use and install. We have a team of 80+ employees, all of whom have unbelievable stories of passion, grit, living on the edge and a ridiculously +ive attitude.
We promise transparency, competitive salaries, a health package, and an office environment where employees are surrounded by creative, empowered, and highly energetic people. It’s a perfect time to join us. As we scale to the next level as a company, we are excited to see our employees grow with us.
