Our client is a beautiful lakeside resort located west of Red Deer, offering guests a unique destination experience surrounded by nature, recreation, and hospitality. As they continue to grow and enhance their operations, they are looking to welcome an experienced Assistant General Manager to join their leadership team and play an important role in supporting the day-to-day success of the resort.
This is an exciting opportunity for a hospitality professional who enjoys being hands-on, building relationships, and making a meaningful impact within a close-knit team environment. The successful candidate will be a humble, approachable, and supportive leader who is willing to step in wherever needed, lead by example, and contribute to creating an exceptional experience for both guests and employees. This individual will work closely with resort leadership to support operations, staff development, guest satisfaction, and continuous improvement initiatives.
The ideal candidate is personable, adaptable, and thrives in a dynamic environment where no two days are the same. They are someone who takes pride in their work, brings a positive attitude, and understands the importance of teamwork, communication, and creating a welcoming atmosphere. This role requires flexibility, including weekday, weekend, and holiday availability, as well as the ability to live on-site and become an integral part of the resort community.
Duties and Responsibilities:
The key job functions are:
- Support the General Manager with the daily operations of the resort, including guest services, accommodations, food and beverage, events, maintenance, and recreational activities.
- Provide visible leadership throughout the property and support employees across various departments.
- Assist with hiring, onboarding, training, coaching, scheduling, and ongoing development of team members.
- Help maintain high standards of guest service and ensure guest concerns are handled professionally and efficiently.
- Work collaboratively with leadership, vendors, contractors, and internal teams to support operational priorities and projects.
- Assist with coordinating resort activities and operational readiness during ongoing improvements and development initiatives.
- Monitor daily operations, identify opportunities for improvement, and support solutions that enhance efficiency and guest satisfaction.
- Support health, safety, and compliance standards throughout the property.
- Assist with administrative responsibilities, including reporting, purchasing, inventory, and labour planning.
- Step in where needed to support the overall success of the resort and team.
Education:
- Post-secondary education in Hospitality Management, Tourism, Business Administration, or a related field is considered an asset.
Qualifications:
- Ability and willingness to live on-site at the resort.
- Valid Class 5 driver’s licence and clean 5-year driving abstract required.
- Successful completion of RCMP Criminal Record Check and Vulnerable Sector Check required.
Experience:
- Minimum 5 years of progressive experience in hospitality, tourism, resort operations, hotel management, or a related industry.
- Previous leadership or supervisory experience required.
Skills:
- Willing to step in wherever needed, support the team, and lead by example.
- Collaborative and team-oriented, with a genuine desire to help others succeed.
- Passionate about creating exceptional guest experiences and maintaining high service standards.
- Humble, approachable, and personable with the ability to build strong relationships.
- Positive, adaptable, and comfortable working in a dynamic environment where priorities can shift.
- Calm under pressure with strong problem-solving skills and a solutions-focused mindset.
- Strong communicator who builds trust and works effectively with employees, leadership, and guests.
- Open to feedback, continuous improvement, and contributing to the long-term success of the resort.
Base Salary: $50,000 – 70,000 per year
- Salary based on experience.
- Full benefits provided after probationary period.
Work Hours:
- 40 hours per week.
- Flexible availability, including weekdays, weekends, holidays, and varying schedules as required.
- Flexible to work day or evening shifts
Additional Notes:
- This opportunity does not include relocation. It will be the responsibility of the candidate should relocation be required.
- All applicants must be authorized to work in Canada to be considered for employment.
About Staffing® recruiters are Alberta’s experts in connecting candidates with management jobs. We focus on temporary, direct hire (permanent) and temporary-to-direct hire placements in the corporate and industrial fields.
The About Staffing team would like to thank everyone who applies. Please note we are only contacting applicants who meet the employer’s needs of the positions we are actively working on.
Pay: $50,000.00-$70,000.00 per year
Application question(s):
- This is a remote resort that requires onsite living. Are you comfortable with this?
Experience:
- Assistant General Manager or similar: 5 years (required)
- Hospitality, Tourism, Resort Operations, or similar: 1 year (required)
Licence/Certification:
- RCMP check (or willing to obtain) (required)
- Vulnerable sector check (or willing to obtain) (required)
- 5 year driving abstract (or willing to obtain) (required)
Work Location: In person
