Join Our Team: Technical Support Representative
Location: Hanover, ON
Position Type: Full Time
Apply to: [email protected]
About the Role
We’re looking for a motivated, customer-focused Technical Support Representative to join our Technical Support team. In this role, you’ll support customers by phone and email, troubleshoot technical issues, and deliver friendly, professional service. The ideal candidate is a strong communicator, detail-oriented, and eager to learn and grow in a fast-paced environment.
What You’ll Do
· Diagnose and resolve issues with internet, phone, TV, and mobility services
· Respond to customer inquiries promptly and professionally via phone and email
· Assist customers with setting up and optimizing equipment (modems, routers, set-top boxes)
· Document all interactions, issues, and resolutions in the ticketing system
· Escalate complex issues to the appropriate teams with clear documentation
· Educate customers on self-service tools and basic troubleshooting
· Collaborate with technical, customer care, and field teams to ensure timely resolution
· Stay up to date on products, services, and system updates
What You Bring
· Customer service or technical support experience (telecom an asset)
· High school diploma or equivalent experience
· Strong computer skills, typing skills, and comfort with web-based systems
· Solid technical understanding of internet services; networking knowledge is an asset
· Excellent verbal and written communication skills
· Strong organization, multitasking, and attention to detail
· Proven problem-solving and decision-making skills
· Customer-first mindset with a passion for great service
· Flexibility to work evenings, weekends, and holidays as needed
Why Join Us
· Opportunities for career growth and development
· Competitive compensation with performance-based incentives
· Supportive, fast-paced team environment in a growing industry
If you would like to be considered for this opportunity, please submit your resume no later than Monday April 27, 2026, to [email protected]
While we thank all candidates for expressing interest in joining the Wightman team, only those candidates selected to progress in the recruitment process will be contacted.
Wightman is an equal opportunity employer.
Job Type: Full-time
Pay: $24.31-$25.00 per hour
Application question(s):
- I know where Hanover, ON is and am able to commute there daily.
Work Location: In person
