PrimeWest Physiotherapy is growing, and we’re excited to welcome a MOA for the Physiotherapy Clinic to our Newton location. If you’re passionate about delivering exceptional patient service and want to work in a supportive, modern clinical environment, we’d love to hear from you.
About the Role
This role is central to keeping our clinic running smoothly. As the Medical Office Assistant, you’ll be the first point of contact for patients and an essential support for our physiotherapists. You’ll manage front‑desk operations, coordinate appointments, assist with documentation, and help maintain an organized, welcoming environment. This position offers stability, teamwork, and the opportunity to grow within a modern, patient‑focused clinic.
Responsibilities
- Greet patients, manage check‑ins, and provide a welcoming clinic experience
- Answer phone calls, book appointments, and coordinate patient schedules
- Process intake forms, referrals, ICBC/WCB documentation, and insurance details
- Maintain accurate patient records and ensure confidentiality
- Assist physiotherapists with chart preparation, billing support, and communication
- Manage clinic emails, reminders, and follow‑up communication
- Handle payments, invoicing, and daily reconciliation
- Keep the clinic organized, clean, and stocked with supplies
- Support overall clinic operations and contribute to a positive team environment
What We Offer
- A supportive, patient‑focused clinical environment
- Competitive hourly pay based on experience
- Flexible scheduling and stable daytime hours
- Opportunities to learn physiotherapy workflows, ICBC/WCB processes, and EMR systems
- Professional development and growth within the clinic
- A friendly team culture with physiotherapists, RMTs, and admin staff
- Modern, clean clinic space with updated equipment
- Employee discounts on physiotherapy and wellness services
Requirements
- MOA certificate or relevant administrative/medical office experience
- Strong communication and customer service skills
- Ability to multitask in a fast‑paced clinical environment
- Experience with EMR systems (e.g., Jane) is an asset
- Professional, reliable, and patient‑focused
Apply today at [email protected]
Benefits:
- Dental care
- Extended health care
- Life insurance
- On-site parking
Work Location: In person
