Big Sky Orthodontics is looking for an experienced, organized, and patient-focused front desk team member to support our clinical days.
We are a small, tight-knit orthodontic team that cares about doing excellent work while maintaining a healthy work-life balance. Our practice is focused on providing high-quality, thoughtful orthodontic care in a calm and professional environment. This is a good fit for someone who wants to be part of a supportive team, build relationships with patients and families, and take ownership of the front desk experience.
This role is ideal for someone who can confidently manage a busy front desk while keeping patients and families at the centre of the experience. The right candidate is friendly, attentive, reliable, calm under pressure, and able to stay aware of patient flow while managing phones, scheduling, payments, referrals, and administrative tasks.
Key responsibilities include:
- Greeting patients and families warmly as they arrive
- Monitoring the waiting room and ensuring patients are acknowledged and checked in promptly
- Checking patients in and out efficiently
- Answering phones, texts, and emails professionally
- Scheduling appointments and managing appointment changes
- Processing patient payments and issuing receipts
- Supporting payment plans and following up on failed payments
- Reviewing and processing new patient referrals promptly
- Contacting new patients and helping schedule consultations
- Maintaining accurate patient records in the practice management system
- Communicating clearly with the clinical team throughout the day to support smooth patient flow
- Keeping the front desk organized, calm, and efficient
- Completing basic administrative tasks as needed
Dental or orthodontic front desk experience is strongly preferred. Experience with patient payments, accounts receivable, referrals, or orthodontic practice management software is an asset, but training will be provided for the right candidate.
Benefits include heated underground parking, a Health Spending Account, a Wellness Account, and vacation pay paid on each paycheque.
Pay: $28.00-$33.00 per hour
Benefits:
- Dental care
- Extended health care
- On-site parking
- Vision care
Language:
Work Location: In person
