The Installation Scheduler/Coordinator is responsible for the accurate and efficient scheduling of installations, supporting and managing client expectations leading to customer satisfaction and full payment of invoices. Effective verbal and written communication skills are required, supported by an excellent interpersonal skillset.
This is primarily a client/ trade management/service role that becomes the central point of information for the company. Success in this role is obtained by consistency in communication through regular follow-up of work orders and purchase orders, timely scheduling of trades, and subsequent follow-up with clients. Understanding of flooring installation processes and trade capacities is crucial and will be expected.
Duties and Responsibilities
- Answer phone calls or respond to emails in the evenings, weekends and holidays as needed.
- Ensure supplier and trade invoices are approved and processed.
- Billings for completed jobs
- Support and assist the company’s account managers and the president in key functions of project management.
- Assist in collecting information and providing company/policy updates to trades and vendors.
- Update daily logs in the company CRM.
- Keep the Account Managers, the President and others informed about project status and issues that may impact client relations.
- Sourcing and onboarding subcontractors
- Make sound, informed, and cost-efficient decisions; insightfully and effectively managing relationships with trades and all related parties.
- Explore opportunities for adding value and improving margins.
- Communicate ideas for improving company processes with a positive and constructive attitude and help develop this attitude in others.
- Exhibit, encourage, and support Brodrechts values and help maintain a positive team culture.
- Support the implementation and improvement of policies and procedures for quality control programs.
Qualifications
- General knowledge of construction and/or service work related to tiling, Hardwood, Laminate, LVP, Carpet and other floor coverings as well as Occupational Health & Safety Act (OH&SA)
- General knowledge of building and construction processes
- Proficiency in MS Office with expertise in Microsoft Word, Outlook, PowerPoint and Excel
- Must have valid Ontario Driver’s license and access to vehicle.
- Previous experience working with trades and site supers.
- Extremely detail-oriented and comfortable working on a fast-paced construction environment.
- Exceptional communication (both written and verbal)
- Strong interpersonal skills at all levels of the organization
- Superior organizational skills, time management, ability to prioritize, meet & set deadlines.
- Superior customer service and client management skills.
- A quick learner with a positive attitude to take on new challenges.
- Excellent time management skills and the ability to prioritize work.
- Attention to detail and problem-solving skills.
- Ability to maintain effective relationships through strong interpersonal skills.
- Ability to collaborate effectively with team members and management.
- Ability to act with honesty, integrity, credibility, self-confidence, and independence.
- Solution oriented
- Dedication to completing projects in a timely manner.
Pay: $45,000.00-$55,000.00 per year
Benefits:
- Casual dress
- On-site parking
- Store discount
Application question(s):
- Are you comfortable to start your day at the office from 7:00am?
- Are you comfortable to take urgent calls or respond to emails after hours if required ?
Experience:
- Scheduling/Coordinating: 1 year (preferred)
Work Location: In person
