WHAT WE OFFER
- Full-Time Permanent Position
- Work Days Mon-Thurs 8am-5pm
- 30-35 hours per week
- $20 per hour (based on experience)
- Health Benefits
- Team outings
- Three weeks of holiday per year
- Fun, Friendly Environment
POSITION MANDATE
The Booking Coordinator is responsible for managing the dental schedules for the Dentist and Hygienists. To ensure all schedules are maximized while maintaining a high level of professionalism and a personal image that upholds the dental office standards of integrity, quality and provides excellent customer service.
DUTIES AND RESPONSIBILITIES
- Answer incoming calls and schedule appointments for patients
- Confirm existing scheduled appointments
- Follow up on leads produced by the marketing department of customers who have demonstrated an interest in our dental services
- Educate and book new dental programs/packages and services to current and prospective patients
- Proactively reach out to patients to schedule recare and hygiene appointments; always ensuring the practice's schedule is optimized to meet daily and weekly practice goals
- Continually monitor the schedule to plan an optimal day for the dental team
- Directly contributing to the success and profitability of the office through appointment scheduling and outstanding patient service
- Correspond with patients via telephone and e-mail
- Ensure Booking Spreadsheets are maintained accurately
- Accurately enter new and established patient information into dental software; ensuring notes from all patient communication is entered live
- Act as back-up for the Front Desk Receptionist; welcome patients in the dental office and assist patients in a warm and welcoming manner, following all company safety and health policies
- Other duties, as required
EDUCATION/EXPERIENCE/SKILLS
The candidate should be compassionate, energetic, and enthusiastic, with at least two years of experience in a dental office scheduling appointments or equivalent experience.
- Experienced in sales with validated sales success
- Goal-oriented, driven by challenges and results
- Strong communication skills, verbal and written; employee must be able to write clear and concise communication
- Exceptional telephone skills with a high degree of customer service
- Self-starter with a high degree of professional judgment and an intrinsic desire to continually learn and grow
- Knowledge of dental procedures is an asset
- Experience in Maxident dental software is an asset
- Computer skills, with knowledge of excel or google sheets
- Dedicated team player
- Able to multi-task, be self-motivated, and able to work independently but work well with others
- Highly organized
- Ability to maintain a high level of accuracy and attention to detail while working quickly and efficiently
- Ability to maintain a high level of confidentiality
- Hard-working and dependable
Job Type: Full-time
Pay: $20.00 per hour
Benefits:
- Dental care
- Extended health care
- On-site parking
- Vision care
Ability to commute/relocate:
- Collingwood, ON: reliably commute or plan to relocate before starting work (preferred)
Experience:
- Office Scheduling: 2 years (preferred)
Language:
Work Location: In person
