Job description:
Lake City Foods is a leading food manufacturing company committed to delivering high-quality products and exceptional customer service. We are seeking a highly organized and detail-oriented Order Processing Coordinator to support our daily operations.
In this role, you will be responsible for managing customer orders, coordinating domestic and international shipments, preparing import/export documentation, processing EDI transactions, and communicating with customers, suppliers, freight carriers, warehouses, and customs brokers. Working closely with multiple departments, you will play a key role in ensuring efficient order fulfillment, smooth supply chain operations, and a high level of customer satisfaction.
Key Responsibilities:
- Receive, review and process EDI orders/Customer Portals, invoicing, and ASN accurately and efficiently while monitoring inventory levels to ensure timely fulfillment and delivery.
- Negotiate freight rates, coordinate transportation for domestic and international shipments to ensure on-time delivery.
- Prepare and process shipping, customs, and import/export documentation using Optix while working closely with carriers and brokers to ensure regulatory compliance.
- Monitor inventory levels and shipments into 3PL and respond promptly to inquiries regarding inventory, shipment and order related concerns.
- Answer incoming calls and direct inquiries appropriately.
- Maintain organized filing systems, records along with other duties when necessary.
Qualifications:
- Must have experience in operations support and sourcing/arranging freight with multiple carriers. Preferably in the food manufacturing industry.
- Customs related knowledge preferred.
- Must have strong organizational and time management skills.
- Proficient in MS Office, Quickbooks, ERP systems is preferred.
- Excellent communication & interpersonal skills.
- Must have attention to detail with a strong ability to problem solve.
- Ability to work under pressure and meet deadlines.
- Knowledge of supply change and inventory management practices is a plus.
- Ability to work independently and as part of a team.
- Proficient in English
What we offer:
- Competitive salary and benefits package
- Opportunity for professional development
- A dynamic and supportive work environment
Work Experience, Education & Skills:
- 2-5 years operations support and freight handling experience
- Proficient in MS Office, Quickbooks, ERP systems
- Knowledge regarding Customs imports/exports is an asset
- Attention to detail and high level of accuracy is a must along with strong verbal, and written skills.
- Proficient in English
- Front Desk: 1 year (preferred)
- Administrative Experience: 2+ years (preferred)
- Customer Service: 3-5 years (preferred)
- Booking and Managing Logistics: 3-5 years (preferred)
- Customs Related knowledge: 3-5 years (preferred)
- Data Entry for Purchase Order and Invoicing: 3-5 years (preferred)
Pay: $55,000.00 per year
Benefits:
- Casual dress
- Company events
- On-site gym
- On-site parking
Experience:
- Administrative: 2 years (required)
- Customer service: 3 years (required)
- Data entry: 3 years (required)
- Logistics: 3 years (preferred)
- Front desk: 1 year (required)
Language:
Work Location: In person
