Type: In-Office | Full-Time
About Our Client
Our client is a well-established leader in the industrial and commercial distribution industry, serving a wide range of customers across Canada. Known for its reliability, responsiveness, and strong market presence, the organization prides itself on delivering top-tier service and fostering long-term customer relationships.
With a strong emphasis on teamwork, service excellence, and operational integrity, the company creates an environment where employees feel valued and empowered to make a difference. This role is ideal for someone who thrives in a fast-paced, customer-centric setting and is seeking to build a meaningful and stable career in sales support.
Key Responsibilities
As the Customer Service Representative (Counter Sales), you will play a vital role in supporting customer interactions and daily branch operations. Your responsibilities will include:
- Customer Service & Issue Resolution:
- Greet and assist walk-in customers while responding to telephone and email inquiries.
- Resolve routine and occasionally complex issues, acting as a liaison with other departments when necessary.
- Sales Support & Transaction Processing:
- Provide backup support to the sales counter, addressing product questions and order inquiries.
- Process customer payments accurately and efficiently for cash accounts.
- Client Communication & Relationship Building:
- Address customer questions and account concerns with professionalism and care.
- Identify potential service needs and refer business opportunities to the sales team when appropriate.
Qualifications
To succeed in this role, candidates should demonstrate the following:
- Education & Experience:
- High school diploma (required); college diploma (preferred).
- 2–4 years of experience in a customer service, retail, or sales support role.
- Technical Skills:
- Proficiency in Microsoft Word, Excel, and email communication tools.
- Ability to navigate internal systems and handle payment processing.
- Key Competencies:
- Excellent interpersonal skills and the ability to communicate effectively.
- Strong attention to detail and the ability to manage tasks under pressure.
- Tactful, professional, and solution-oriented approach to customer interactions.
Apply Today
Quote Job Reference #86745. Submit your resume directly to Iryna Chubynska via email at [email protected]. No cover letter, please.
About Us
Executrade is one of Western Canada’s most comprehensive full-service recruitment firms, with over 50 years of expertise in connecting talented professionals with leading organizations. We are proud to apply principles of diversity, equity, and inclusion in all our recruitment practices, ensuring equal opportunities for all candidates. Our commitment to these values enables us to match organizations with a diverse range of top talent, fostering workplace cultures that thrive on innovation, collaboration, and respect. In accordance with Canadian immigration laws, priority will be given to Canadian citizens and permanent residents. Learn more: www.cic.gc.ca.
