JOB INFORMATION
Requisition ID: 13161
Number of Vacancies: 1
Department: Revenue Operations (20000105) - Revenue Collection (30000339)
Salary Information: $100,110.40 - $125,153.60
Pay Scale Group: 08SA (CAN/S/K/08SA)
Employment Type: Temporary - up to 12 months
New or Existing Vacancy: Existing
Weekly Hours: 40 Off Days: Various Shift: Night
Posted On: June 3, 2026
Last Day to Apply: June 13, 2026
Reports to: Manager, Administration, Controls and Operations
The Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new 2024-2028 TTC Corporate Plan - Moving Toronto, Connecting Communities which continues the TTC’s legacy of delivering service to hundreds of millions of customers a year. The TTC’s new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides:
Vision: Moving Toronto towards a more equitable, sustainable, and prosperous future.
Mission: To serve the needs of transit riders by providing a safe, reliable, efficient, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone.
The full Plan can be viewed on ttc.ca.
Come join our team at this exciting time and apply for the Supervisor, Revenue Collection position! This temporary opportunity is available for up to 12 months.
Reporting to the Manager, Administration, Controls and Operations this position is responsible for directing and overseeing the collection, transportation and safekeeping of uncounted receipts (cash, tokens and tickets) from Divisional and Rapid Transit locations to the Revenue Operations Department facility. This position directly plans, supervises and co-ordinates the work of unionized employees engaged in related activities; performs various administrative tasks; prepares a variety of reports; and ensures efficient nightly operations at the Revenue Operations facility.
The position supervises and oversees the nightly collection of cash and fare media from all sources. This includes:
- Establishing goals for the Revenue Collection section, providing employees with routine instructions and resolving day-to-day problems
- Planning, supervising and co-ordinating the work of unionized employees including investigating work problems, motivating employees, ensuring proper training of subordinates, providing guidance in the resolution of work problems, evaluating employee performance and administering discipline;
- Conducting surveillance of employees in their work and ensuring joint custody and multiple access control over uncounted and unsecured receipts
- Overseeing the control of all revenue access and security keys (e.g. keys for farebox vaults, armoured vehicles, alarms, facilities, etc.)
- Reviewing and monitoring the effectiveness of operational, security and control procedures/practices on an ongoing basis and implementing changes where appropriate to correct problem areas and increase efficiency
- Liaising with the Manager, Administration, Controls and Operations concerning operational/administrative problems and matters involving potential threats to the secure transport of Commission funds and developing new and/or revised procedures to resolve such problems
- Supervising and overseeing the collection and transportation by armoured trucks of cash, tokens and tickets from Divisions and Rapid Transit locations to the Revenue Operations Department facility
- Ensuring all special requests are carried out for the preparation of special revenue collections on a quarterly basis for the establishment of statistical data
- The incumbent demonstrates behaviours that support diversity, inclusion, and a respectful work and service environment that is free from discrimination and harassment and helps to remove barriers and accommodate employees and customers (within their area of responsibility) in accordance with TTC’s commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC’s policies.
- Participates in the TTC Customer Service Ambassador Program.
- Use office technology, software and applications
- Secure and manage fiscal resources
- Understand and apply relevant laws and regulations
- Plan and organize activities / projects to meet section and organizational goals
- Demonstrate specialized expertise and knowledge in the assigned field
- Your educational background including completion of a post-secondary college diploma or university degree in a related discipline or a combination of education, training and experience deemed to be equivalent is integral and will contribute to the success in this role.
- Extensive directly related supervisory work experience in an unionized environment.
- You must posses a valid, non-probationary, Province of Ontario class "G" driver's license in good standing and be able to upgrade to a “DZ” License.
- Knowledge of applicable government legislation and standards, Working knowledge of relevant security and control application, related security equipment, CCTV equipment access controls and armed-robbery prevention techniques.
- Must successfully pass a full Canadian Criminal Records (CPIC) Search, a Financial History Credit Check and a security background check (to the satisfaction of the Management)
- Must be bondable and remain that way through the term of employment in this position.
Will be subject to periodic security and financial history clearance checks (internal & external) as an on-going condition of employment within the Revenue Operations Department.
- Working knowledge of the Occupational Health & Safety act and its regulations
- Possess sound judgement, well-developed organizational, supervisory, administrative and interpersonal skills; effective verbal and written communication skills.
- Possess the ability to motivate, assess, counsel and co-ordinate activities of others to accomplish objectives.
- Ability to effectively plan, supervise and co-ordinate the work of employees to ensure schedules are met and quality/quantity standards are maintained.
- Ability to handle changing priorities in a positive manner and must be able to ensure that all operating and administrative problems are resolved with minimal interruption to the work of the section.
- Sound judgement supported by well-developed interpersonal, organizational skills
- Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
- One of the great benefits of being a full-time TTC employee is becoming a member of TTC defined pension plan.
- Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues’ well-being.
Commitment to EDI
The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570 or
[email protected] . Any information received related to an accommodation will be addressed confidentially.
General Prohibition in Hiring Process
The TTC is also committed to a fair hiring process based on job related qualifications, merit, and abilities. You are expected to write your own materials and provide your own qualifications and experiences during the hiring process. The TTC will not tolerate the use of artificial intelligence or external resources in any of your submissions or responses, or the disclosure of interview questions to others. By submitting your application, you acknowledge and agree to the following:
- The use of any artificial intelligence (AI) tool including, but not limited to, ChatGPT and Microsoft Copilot, to generate or produce any information or materials to be submitted or any response to any assessment question or any interview question, is prohibited.
- All information and materials you submit, including resume, cover letter, and assessment responses, are your own original work without the use of any AI tool
- During any interview, your response to any interview question is your own without the use or assistance of any AI tool or any person.
- You will not disseminate or disclose to any person any interview question.
Should you breach the prohibition of AI tool use, or information dissemination or disclosure, you will be in violation of TTC’s hiring process and TTC may withdraw your application and may prohibit you from participation in the TTC hiring process.
Relatives of TTC Employees
The TTC’s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.
We thank all applicants for their interest but advise only those selected for an interview will be contacted.
